About the position
Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something. Do you flourish in a highly collaborative, fast-paced, evolving environment with rapidly changing priorities? We're a team of impactful decision makers, problem solvers, debuggers, and engineers who work alongside some of the best software engineers in the world! We're here to ensure Apple delivers amazing software features that perform at their best for our passionate customers across the globe. You'll be partnering with the software engineers, quality engineering, and engineering program managers responsible for the system user experience by investigating and analyzing issues and help ship great software to users of all Apple hardware. As a Software Integrity Engineer in the Intelligent System Experience organization, you will screen and triage incoming bug reports, analyze logs, and prioritize user feedback and bug reports. You will help our engineering teams spot emerging trends from issues filed by Apple employees, external developers, and users before they reach customers. Triaging will involve analyzing diagnostic logs and internal analytics, and you will contribute to our triaging efficiency by building, maintaining, and using automation tools. Your contributions will have a direct impact on the devices billions of users rely on.
Responsibilities
- Screen and triage incoming bug reports
- Analyze logs and prioritize user feedback and bug reports
- Help engineering teams spot emerging trends from issues
- Contribute to triaging efficiency by building and maintaining automation tools
Requirements
- Excellent verbal and written communication skills
- Ability and willingness to strictly manage time spent triaging issues
- Strong analytical and problem-solving skills
- Proactive, self-motivated, and detailed in every aspect of diagnosis and documentation
- Eagerness to learn new things and grow your skills on the job
- Experience diagnosing and triaging software issues
Nice-to-haves
- Experience with bug/issue ticketing systems
- Experience with scripting languages such as Javascript and Python
