About the position
As a Software Integrity Engineer in the Intelligent System Experience organization, you will screen and triage incoming bug reports, analyze logs, and prioritize user feedback and bug reports. You will help our engineering teams spot emerging trends from issues filed by Apple employees, external developers, and users before they reach customers. Triaging will involve analyzing diagnostic logs and internal analytics, and you will contribute to our triaging efficiency by building, maintaining, and using automation tools. Your contributions will have a direct impact on the devices billions of users rely on. We are looking for an enthusiastic, curious, and technically savvy teammate who can juggle a variety of tasks efficiently. As a driving force behind the system experience on all Apple platforms including iOS, iPadOS, watchOS, tvOS, visionOS, and macOS, your contributions will help continue to push forward the devices that countless users rely on. Above all, we value passion when building products that will leave a lasting positive impact on the world.
Responsibilities
- Screen and triage incoming bug reports.
- Analyze logs and prioritize user feedback and bug reports.
- Help engineering teams spot emerging trends from issues filed by Apple employees, external developers, and users.
- Contribute to triaging efficiency by building, maintaining, and using automation tools.
Requirements
- One year of experience diagnosing and triaging software issues.
- Bachelor's degree in computer science or related field; 2 years of relevant professional experience may substitute for the educational requirement.
Nice-to-haves
- Excellent verbal and written communication skills.
- Ability and willingness to strictly manage time spent triaging issues to ensure timely turnaround.
- Strong analytical and problem-solving skills.
- Proactive, self-motivated, and detailed in every aspect of diagnosis and documentation.
- Eagerness to learn new things and grow your skills on the job.
- Experience with bug/issue ticketing systems.
- Experience with scripting languages such as Javascript and Python.
