About the position
Thunder is looking for an experienced Contractor to support current (and possible future) Salesforce Data Cloud and Marketing Cloud projects, as we continue to grow and scale! Our Solution Architects function as a liaison between client and the Thunder team, and are responsible for collaborating with our customers' technology and business stakeholders to develop a scalable Salesforce architecture, vision, and strategy that enables best-in-class business outcomes. Our SAs are responsible for ensuring the solution design and system deliverables meet the defined acceptance criteria, while governing the execution of implementation deliverables. Ideal candidates bring working, hands-on knowledge of various Salesforce clouds - specifically Data Cloud & Marketing Cloud - in order to optimize existing Salesforce applications and implement new ones. Thunder Consultants bring their depth and experience converting business processes into Salesforce-specific solutions, to help our customers love Salesforce, forever.
Responsibilities
- Lead overall Salesforce Data Cloud & Marketing Cloud solution design and implementation, developing high-level solution architecture and detailed design documents
- Participate in key meetings with clients including discovery workshops, requirement sessions, system demos, user acceptance testing, and end-user training
- Evaluate client’s business processes and identify opportunities for enhancement
- Translate business requirements into functional specifications, business process and business requirement documents
- Work collaboratively with all Thunder project members to design solutions that meet business requirements, and in the preparation and delivery of project deliverables
- Develop user stories and process diagrams to support the design and development of Salesforce solutions
- Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
- Document and assign needed technical work to be done offshore, while collaborating with developers to test and verify that solutions meet the business requirements
- Help ensure Quality deliverables
Requirements
- 8-10+ years Salesforce consulting experience in full end-to-end Marketing Cloud (MC) and Data Cloud (DC) implementations, including integration of multiple data sources to enable advanced analytics and targeted marketing initiatives.
- Strong background in marketing segmentation, journey design, and customer insights across diverse lines of business, with a demonstrated ability to define detailed customer personas and design a Customer 360 framework.
- Expertise in integration architecture, along with the ability to enhance and optimize existing data models for improved operational efficiency.
- Experience in performing gap analyses for initial system implementations, ensuring alignment between operational workflows and customer experience goals.
- Experience defining and documenting requirements and writing functional specifications
- Comfortable establishing credibility with key customer decision makers and influencers
- Strong problem-solving and analytical skills
- Impeccable verbal and written communication skills - we are a remote company and do expect our contractors to be extremely communicative to the Thunder team around customer needs
- Eagerness to contribute to overall team expertise and project success
- Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks
- Salesforce Certifications: At least 2-3 Active Salesforce certifications, preferably within Data Cloud, Marketing Cloud, and/or Sales and Service Cloud
Benefits
- As a contractor, you will not be entitled to benefits such as health insurance, paid time off, or retirement plans that Thunder offers its full-time employees.
- Your employment status will be that of an independent contractor, meaning you will be responsible for your own taxes and insurance.
