Specialist New Member Journey Marketing

About the position

Discover a Grand Career with Hilton Grand Vacations where you will be welcomed into an inspiring environment in which a complementary team that supports one another and stands out for who they are and what they contribute to the team. Team members take pride in providing our guests and owners with five-star vacation experiences. As a Bilingual (Spanish) New Member Journey Specialist, you would be responsible for onboarding our newest members into the NMJ program. For every new member, this individual will assist in scheduling an NMJ welcome call, selling and setting dates for an NMJ vacation, and providing take home collateral.

Responsibilities

• Provide a warm welcome and an extension of confidence and trust in their new purchase, by providing a new member collateral
• Schedule a 14-day welcome call
• Sell a NMJ vacation and schedule vacation
• Provide each member with collateral outlining welcome call date/time, NMJ vacation travel dates/locations and review online access timeframe
• Provide seamless handoff to Quality Assurance team member
• If applicable, call members to offer a NMJ vacation package
• Provide outstanding customer care when interacting with members and guests
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
• Completes all required Company training/compliance courses as assigned
• Adheres to Company standards and maintains compliance with all policies and procedures
• Performs other related duties as assigned

Requirements

• Must be Bilingual (Spanish)
• Excellent and confident communication skills
• Basic vacation ownership product knowledge
• Resourceful
• Problem Solving
• System knowledge with Voice and Clarity

Nice-to-haves

• Understands the importance of delivering exceptional customer care
• Timeshare sales and marketing

Benefits

• Driven Base Pay Plus Commission and Bonus
• Get your earned pay any time before payday through Daily Pay
• Medical, Dental, and Vision benefits starting on Day One
• Generous Vacation Time Off Program and Paid Sick Time
• GO Hilton Discounted hotel rates worldwide
• Tuition reimbursement programs
• Recognition Programs and Rewards
• Internal Growth and Career Pathing