About the position
ADP is hiring a Senior Client Service - Product Support Specialist -- Tax. In this role, you will provide consistent, high-quality tax service to ADP clients. In addition to tax deposits and filing, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and more. Depending on your specific team or role, you will be providing support using phone, email, or chat-based communication. To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients.
Responsibilities
- Assist clients with tax deposits and filing.
- Manage inquiries from state and federal agencies.
- Help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions.
- Build relationships with clients using phone, email, and/or chat.
- Exceed client expectations in every interaction.
- Leverage ADP product - services knowledge to provide solutions to issues and questions.
- Turn client input into recommendations for ADP leadership on best practices and solutions training.
- Place a strong focus on client satisfaction.
- Assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner.
Requirements
- At least four years of client service and/or call center experience OR a minimum of six years of Insurance/Financial Institution experience.
- Clear and easy communication style over the phone and in writing.
- Proficient in using Microsoft Office tools, including Outlook, Word, and Excel.
- Excellent analytical and time management skills.
Nice-to-haves
- At least three years of Payroll Tax experience is preferred.
- Military Experience.
Benefits
- Best-in-class benefits start on Day 1.
- Resources and flexibility to integrate work and life.
- Company-paid time off for volunteering.
- Ongoing training, development, and mentorship opportunities.
