About the position
Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 and 2023 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere. Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B.
Responsibilities
- Own the end-to-end execution and monitoring of all loan servicing and card servicing communications for Sunbit customers.
- Collaborate with brand, data, engineering, product and legal for the development and execution of new lifecycle marketing campaigns for both loan and card customers.
- Ensure all customer messaging adheres to regulatory and compliance standards, partnering closely with legal and compliance teams to maintain oversight and approval processes.
Requirements
- 5–7+ years of hands-on experience working within enterprise-level marketing communication platforms (e.g., Iterable, Braze, Salesforce Marketing Cloud, or similar).
- Proven track record of executing and managing complex, multi-touchpoint customer lifecycle programs in a fast-paced, data-driven environment.
- Strong experience with email content management, including HTML and CSS, as well as implementing personalization and dynamic content formatting.
Nice-to-haves
- Experience with communications and messaging in highly regulated industries.
- Prior hands-on experience using Iterable for campaign management, automation, or audience segmentation.
- Familiarity with integration and automation platforms such as Tray.io, Zapier, or similar tools.
- Knowledge of SMS and Mobile channels like Push/In-App/Embedded Messaging.
Benefits
- Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024).
- Mission driven + empowered + collaborative.
- Competitive pay and stock options.
- Unlimited PTO.
- Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave.
- Newly added HSA and Pet Insurance.
- 401K Plan with Matching.
- Cell Phone Stipend.
- Team based strategic planning + Team owned deliverables.
