Sr. Manager, Product GTM & Operations

About the position

Uniphore is looking for a high-impact Senior Manager to support our Product GTM & Operations function. In this IC role, you will help drive our product strategy across AI product lines by supporting pricing models, operational processes, vendor relationships, and GTM enablement. You’ll work cross-functionally with Product, Finance, Engineering, and Sales to ensure the business side of product management is scalable, efficient, and aligned with company goals. This is an excellent opportunity for a detail-oriented and analytically strong operator with experience in business operations, finance, and/or product strategy within enterprise SaaS or AI.

Responsibilities

• Track product-level COGS across compute, storage, and third-party dependencies and evaluate margin performance.
• Directly manage cost optimization initiatives.
• Help refine and maintain the product credit/token usage system in collaboration with Product and Finance teams.
• Partner with RevOps and Legal to support quoting, billing, and non-standard order form workflows.
• Support the evaluation and ongoing management of key technology vendors and OEM partnerships.
• Coordinate with internal stakeholders during contract renewals and escalations.
• Drive the Enablement of the product strategy by working with the Product managers and Product leaders to ensure that the product vision and roadmaps are defined and delivered.
• Partner with technical product managers to ensure that the Product delivery lifecycle activities and software delivery lifecycle activities work together to deliver application and platform capabilities to the customer.
• Support leadership in managing the monetization roadmap across pricing models.
• Assist in developing pricing structures aligned with infrastructure costs and customer value.
• Build and maintain financial models to evaluate pricing and packaging scenarios and support go-to-market strategies.
• Conduct pricing research and competitive analysis to support decision-making.
• Develop internal documentation and enablement materials for Sales, Success, and Marketing teams related to pricing and packaging.
• Assist in sales training initiatives to ensure GTM teams are aligned with new product and pricing rollouts.
• Serve as a key point of contact for cross-functional escalations tied to monetization, pricing, and commercial operations.

Requirements

• 5–7 years of experience in business operations, pricing, consulting, finance, or product strategy—ideally in SaaS or enterprise AI.
• Strong analytical, modeling, and problem-solving skills.
• Experience supporting GTM teams, vendor relationships, or product commercialization initiatives.
• Knowledge of AI or cloud infrastructure costs and consumption models is a plus.
• Ability to manage complex project with competing priorities while influencing cross-functional teams is a must.
• Excellent written and verbal communication skills.
• Bachelor’s degree in business, finance, engineering, or related field (MBA a plus).

Benefits

• Competitive base pay
• Annual incentive opportunity based on target achievement
• Pre-IPO stock options
• Medical, dental, vision insurance
• 401(k) with a match
• Generous paid time off
• Paid holidays
• Paid day off for your birthday
• Other paid leave policies to support employees through all phases of life