About the position
As the Sr. Manager, Product Management leading Customer Support for Ingram Micro’s global platform Xvantage™, you will serve as a pivotal leader within the Chief Product Officer's team. Your primary responsibilities include directing a team of Senior Product Managers to craft a comprehensive vision and strategy for our next-generation Customer Support Platform and ecosystem. You will spearhead, develop, and inspire multi-year Product Roadmaps, aligning closely with overall strategy and collaborating closely with Engineering, UX, Operations, Data, and AI teams. You will collaborate with country business leaders and cross-functional teams (UX, Engineering, B2B, Architecture, and Innovation) to define a product roadmap that fulfills company priorities. Additionally, you will partner with business and functional executives to establish clear, measurable objectives and strategically deploy team resources to achieve business outcomes. Leading Product teams to engage with key customers across all segments, you will prioritize a deep understanding of both internal and external needs. You will also be responsible for recruiting, mentoring, and cultivating the technical product management team, fostering a culture of ownership, collaboration, and results-oriented mindset. Furthermore, you will develop a strong customer service orientation and bring the latest AI innovation to improve customer delight and bring operational efficiencies across the organization. Cultivating a culture of growth and inclusivity by supporting and coaching Product leaders on essential skills, you will represent the team's progress with executive presence. You will oversee multiple parallel work streams in a fast-paced, agile environment, ensuring alignment with business priorities and deadlines while continuously improving execution. Finally, you will analyze the competitive landscape and industry trends in the distribution sector to shape our product strategy effectively.
Responsibilities
- Direct a team of Senior Product Managers to craft a comprehensive vision and strategy for the Customer Support Platform.
- Spearhead, develop, and inspire multi-year Product Roadmaps.
- Collaborate with country business leaders and cross-functional teams to define a product roadmap.
- Partner with business and functional executives to establish clear, measurable objectives.
- Lead Product teams to engage with key customers across all segments.
- Recruit, mentor, and cultivate the technical product management team.
- Develop a strong customer service orientation and bring AI innovation to improve customer delight.
- Cultivate a culture of growth and inclusivity by supporting and coaching Product leaders.
- Oversee multiple parallel work streams in a fast-paced, agile environment.
- Analyze the competitive landscape and industry trends to shape product strategy.
Requirements
- Hands-on experience collaborating with Engineering, AI and Data teams.
- Proven track record of developing and launching successful software products at global scale.
- Bachelor’s degree (master’s preferred) in computer science, engineering, or related fields.
- 8+ years of experience in a complex international environment.
- 5+ years of experience managing high-performing technical product teams.
- Proficiency in leading and managing complex product portfolios.
- Successful history of defining and launching multi-tier distribution and subscription offerings.
- Experience conducting research and analysis, with fluency in quantitative and qualitative data.
- Strong executive presence with exceptional communication and presentation skills.
- Exceptional leadership and change management skills.
Nice-to-haves
- Familiarity with cloud solutions and lifecycle services.
- Ability to analyze industry and competitor trends to inform roadmaps.
- Dedication to quality and commitment to crafting engaging, intuitive experiences.
- Proficiency in talent management, including talent identification and development.
- Ability to collaborate effectively with remote partners and team members across different time zones.
Benefits
- Healthcare benefits
- Paid time off
- Parental leave
- 401(k) plan and company match
- Short-term and long-term disability coverage
- Basic life insurance
- Wellbeing benefits
