About the position
Sr. Manager, Product Manager- Radar (Claims Servicing) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. The Senior Manager, Product Management, for Claims Servicing will lead a top priority Bank initiative to bring transaction claims and disputes to a customer self-service experience, while also accelerating customer resolution through intelligent decisioning and automating agent work to reduce manual touches. This role is on the leading edge of enterprise platforms, GenAI adoption and Discover Integration, with opportunities to work across enterprise, Card and Discover partners — and will make a key moment that matters faster, better, and cheaper.
Responsibilities
- Lead a top priority Bank initiative to enhance transaction claims and disputes.
- Drive customer self-service experience for claims servicing.
- Accelerate customer resolution through intelligent decisioning.
- Automate agent work to reduce manual touches.
- Work across enterprise, Card and Discover partners.
Requirements
- At least 5 years of experience working in Product Management.
- Bachelor's Degree in a quantitative field or a Master's Degree in a quantitative field or an MBA with a quantitative concentration.
Nice-to-haves
- Experience translating business strategy and analysis into consumer facing digital products.
Benefits
- Comprehensive health benefits.
- Financial benefits including performance-based incentives.
- Inclusive benefits that support total well-being.
