About the position
This position is a hybrid in-office role that works out of our Headquarters in Boston, MA (this role is not a virtual / remote position). 4 days in office/ 1 day WFH. Lead Product Merchandising strategy and implementation for Housewares & More vertical. Responsible for defining the best in class online shopping experience and strategy that aligns with business objectives and customer needs. The ideal candidate will be innovative, enthusiastic, and customer-focused with great judgment, creative problem-solving skills, technical skills, and experience leading teams and working cross-functionally. This is a unique opportunity to advocate for the needs of our customers and serve as the go-to person for insight on vertical customer experience perspectives.
Responsibilities
- Define, design and drive a best in class customer shopping experience for your product categories.
- Analyze site metrics, customer research, competitors and related data to identify opportunities to improve the customer experience.
- Develop and manage execution of roadmaps for your vertical in collaboration with cross-functional stakeholders, that drives impact for product categories.
- Manage, coach, and develop a team.
- Drive improvements to the customer and shopping experience through the development and implementation of strategic tests (including competitor research) and cross-functional projects that will improve the customer experience and drive an increased conversion rate and revenue growth.
- Define content strategy and develop / test inspirational, educational, and effective landing pages.
- Collaborate with various teams across Technology and Commercial on projects to represent the requirements and needs of your customer and category experience, drive completion and ensure cohesive customer experience across all touch points.
- Communicate findings and results with senior leaders, acting as a member of the broader ‘single threaded’ team within your vertical and act as an advocate for the end-to-end customer experience, synthesizing multiple points of view and owning a coherent action plan, all while negotiating and influencing others.
Requirements
- 7+ years of experience or 1+ years post MBA experience preferred.
- 2+ years management experience preferred.
- Bachelor's Degree required.
- Passion for and experience improving customer outcomes through improved features and/or digital experiences; preferably within ecommerce.
- Strong analytical skills; ability to extract insights from large and varied data sets to inform strategy and decision-making.
- Excellent communication, leadership, and culture building skills.
- Organized, process-oriented, strategic problem solver with talent to multitask in a fast-paced and entrepreneurial environment, with a bias for customer focused innovation.
- Able to think outside the box and challenge the status quo, while also fairly evaluating all possible solutions in making strategic decisions.
- Quickly learn the necessary technical tools in order to coach and develop your team.
Benefits
- Restricted stock units will be provided as part of the compensation package.
