About the position
At CVS Health, we're building connected, community-based healthcare experiences focused on prevention and better management of chronic disease. Through our Health Care Delivery channels, which include primary care, retail health clinics, home health services, and provider enablement capabilities, we're driving improved outcomes, enhanced patient experiences, better access to quality care, and reductions in care costs. Our Health Care Delivery department spans CVS MinuteClinic, Oak Street Health, RubiconMD, CSV Healthspire, and other CVS subsidiaries. As a Sr. Design Manager for a clinical platform team within CVS Health Care Delivery, you will oversee design for an industry-leading clinical operations and population health platform. This platform supports the delivery of high-quality care to diverse populations across our various subsidiaries. While technology built for healthcare is traditionally difficult to use, clerically burdensome, and impossible to navigate, CVS Health is working to restore joy to the practice of medicine by building solutions tailored to the needs of our Care Teams.
Responsibilities
- Hold 1-on-1 meetings with direct reports to support their career development, making sure each have an individual growth plan.
- Advocate for the design discipline and ensure design strategy is considered in every stage of each project.
- Grow the team by attracting and hiring talent and developing that talent for success.
- Prioritize projects, time, and tasks to meet deadlines for and/or with their direct reports.
- Collaborate with Product and Engineering managers to establish and evolve the design practice and process for the greater UX/UI team.
- Work with product management, engineering, and product ops organizations to measure product usage using UX metrics.
- Ensure team members document user experience solutions by reviewing presentations, user flows, wireframe specifications, visual comps, prototypes, and other necessary documentation.
- Maintain design quality by leading review sessions with work partners, UX team, and leadership.
- Ensure the design team is a great place to work through rituals, team-building activities, and encouraging positive feedback.
- Handle tasks such as acquiring technology, managing team travel, and organizing documentation.
- Other duties as assigned.
Requirements
- 7+ years of experience in user experience design, user interface design, visual or graphic design, information architecture, interaction design, human factors, and other related UX/UI disciplines.
- 3+ years of experience managing, leading, and mentoring UX teams.
- Must have a strong portfolio demonstrating past work experience and deliverables.
- Experience working with senior business and technology partners.
- Experience with all stages of the software development lifecycle in both traditional, waterfall and agile.
- Familiarity with design and prototyping tools, such as Adobe Products and Figma.
- Familiarity with translating business objectives into actionable roadmaps for design teams.
- Experience managing and directing a cross-functional team on large-scale customer experience projects.
- Demonstrated abilities in systems thinking.
- Experience creating and managing detailed design documentation for developers and product managers.
- Active contributor in group brainstorms.
- Phenomenal written and verbal communication skills.
- An online digital portfolio with at least 5 project case studies is required.
- US work authorization.
Nice-to-haves
- Someone who embodies being 'Oaky'.
Benefits
- Affordable medical plan options.
- 401(k) plan (including matching company contributions).
- Employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
