About the position
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Are you ready to join the Un-carrier movement? A Digital Product Manager at T-Mobile is a transformational strategist, analyst, and customer evangelist who guides Digital product development from conception to launch. Our Product Managers bring to bear deep customer empathy, critical thinking, commercial, analytical, and engineering prowess to break down complex problems into steps that deliver elite customer experiences and enhance each product’s impact on the business. This means identifying the intersection of customer needs, business goals and technical feasibility, and leading a cross-functional team to deliver against the opportunity. Working in close collaboration with Engineers, Designers, Researchers, Marketers, and Business teams, the Digital Product Manager aligns priorities and drives a software development roadmap that will ultimately transform how we do business at T-Mobile. As the T-Shop team here at T-Mobile, we are a team that encourages innovation and advocate an agile and open approach, truly working and playing in the Un-carrier way!
Responsibilities
- Lead the end-to-end of Digital Postpaid Commerce Web or T-Life product experience(s), including product vision, strategy definition, roadmap, priorities, technical development, and progress against objectives and key results
- Launch new products and features, test their performance, and iterate quickly
- Integrate data, usability studies, research, and market analysis into product strategies and requirements to enhance customer satisfaction and improve engineering productivity
- Work collaboratively with engineering, marketing, legal, design and business, and other teams to launch innovative Digital product experiences
- Leverage rapid hypothesis-driven testing methodologies and experiments (i.e., prototyping, usability, A/B testing, etc.) to inform direction and prioritize investment
- Own and lead product backlog of capabilities and features for agile development
- Align and prioritize backlog with our business and technology partners based on ROI /NPV analysis, product analysis, and clearly articulated customer needs tied to LOB priorities
- Define release schedule, scope for releases/product increments, generate product requirements, features, and user stories for intake into scrum teams
- Drive and support technical delivery end to end, and support/drive go-to-market activities
- Communicate, influence, and sell ideas at VP level and below. This includes regularly delivering product presentations to internal and external partners
- Ultimately accountable for product quality and performance in production environment
Requirements
- Bachelor's Degree (Required)
- 7+ years of experience in Product Management, preferably some product experience with eCommerce
- 7+ years of experience working in a technical environment with a broad, cross functional team to drive product vision, define product requirements, coordinate resources from other groups (design, legal, etc.), and guide the team through key milestones
- Critical thinking/analytical leadership experience
- Experience presenting to senior executive audiences
- Experience of going through a full product life-cycle, integrating customer feedback into product requirements, driving prioritization and pre/post-launch execution
- Experience analyzing complex, large-scale data sets and making decisions based on data
- Experience in defining and launching 0-1 products (preferred)
- E-Commerce (preferred)
- Experience in Machine Learning infrastructure (preferred)
- JIRA or some other ticket/bug tracking tool
- Analytics tools such as Adobe Analytics, PowerBI, Tableau, etc.
Nice-to-haves
- Adobe AEM certification (nice to have)
Benefits
- Medical, dental and vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off and up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
