About the position
The North America Services Business (NASB) develops services across Samsung's mobile, digital, and TV ecosystems. Our mission is to inspire and engage users with interactive and imaginative experiences. This position will be responsible for defining and building on the vision of our services across Samsung's Mobile Cloud Gaming platform. As an experienced product manager, you will have a tremendous opportunity to drive impact and business objectives for NASB. Gaming Hub is Samsung's owned and operated service that is preloaded on all Samsung Galaxy devices to provide a delightful and seamless game discovery and gaming experience for all Galaxy gamers, via Samsung's proprietary cloud gaming technology. As the Sr. Product Manager, you will lead to shape up and execute the strategy of this most prominent game discovery service for Galaxy users. This role requires a combination of leadership, strategic thinking, business acumen, technical depth, critical thinking, sharp product judgment and strong product management expertise. Working with Product, Marketing, BD, Engineering, Design, Data and Operations across US and Korea, you will drive strategy and growth of our service through user acquisition and marketing initiatives. An ideal candidate will have hands-on product management experience with a consumer-facing service or application.
Responsibilities
- Collaborate with all cross-functions to bring a new product or features to life on time and on budget - from concept through launch.
- Keep up-to-date with the latest trends and competition in mobile gaming, player preferences and market developments.
- Understand and articulate user needs, build associated business cases and prioritize product requirements.
- Regularly perform market/user research, review and adjust strategies based on research results, performance data and gaming industry trends.
- Drive growth to the product through user acquisition and other key marketing initiatives, in collaboration with marketing teams.
- Drive communications with exec stakeholders for buy-in.
- Work with Engineering to create proof-of-concepts, prototypes, tests, and other creative ways to gather direct user feedback early in the product development process.
- Work with marketing, development and QA teams for campaign launches.
- Partner and interact closely with Business Development team and external stakeholders and partners to grow the service.
- Use data to drive decisions; ability to use hard data and metrics to make data-driven decisions.
- Measure every step of progress through data, and use data to track success of the product.
- Collaborate with Data and Operations team to analyze data, assess the impact of initiatives to measure ROI and inform future decisions.
- Manage project risks, scope changes and other non-standard events throughout the life of the project.
- Manage stakeholder communications and progress reporting throughout.
- Ensure quality of deliverables is verified and matching expectations.
- Manage multiple concurrent initiatives with multiple teams around the world.
- Lead and collaborate with marketing to drive awareness and create demand for new services.
- Drive the evolution of the product and service.
Requirements
- A self-starter with excellent verbal and written communications skills.
- Bachelor's Degree in Business, Marketing, Engineering, or related field AND 10+ years of relevant experience with proven record around delivery OR Master's Degree in Business Administration, or related field AND 5+ years.
- Strong leadership, collaboration, and communication skills - with experience managing, directing, and monitoring cross-functional teams to achieve an outcome.
- Proven experience with Mobile, Digital and TV services.
- Track record of building and launching new products and launching key marketing campaigns.
- Proven analytical and quantitative skills; ability to use hard data and metrics to make data-driven decisions.
- Ability to take the high strategic view as well as dive deep on issues.
- Ability to manage chaos, ambiguity and complexity, in a detailed, organized way.
- Ability to have challenging conversations at all seniority levels internally and externally.
- Ability to negotiate with multiple stakeholders, be able to defend work, and also know when to accept direction.
- Ability to navigate heavily matrixed organizations and thrive within a fast-paced environment.
- Previous experience in the mobile gaming or related industry a plus.
- Experience with working with global teams a must, and professional proficiency in Korean language is a big plus.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- 401(k)
- Employee Purchase Program
- Tuition Assistance (after 6 months)
- Paid Time Off
- Student Loan Program (after 6 months)
- Wellness Incentives
