About the position
Do you like helping small businesses grow? Do you enjoy working across organizations and scaling programs? Come join us as we scale to be the most trusted B2B financial service solution provider across Amazon! The B2B Payments and Lending team (ABPL) provides invoicing, working capital and payment acceptance solutions to Amazon Business customers, sellers and other small business customers across Amazon. We are part of the global Amazon Payments organization, who aims to delight our customers by building payment experiences and financial services that are trusted, valued and easy to use from anywhere in any way. Within ABPL team, ABPL Credit Management team drives credit decisions for 1P Products with the objective to maximize credit access, reduce credit friction and maintain healthy balance sheet risk. ABPL Credit Management team is looking for a Product leader to deliver new Fintech innovations that accelerates credit access for Amazon business customers and help small businesses grow through working capital solutions. You will partner closely with Science, Tech, Portfolio Management, Operations and business teams to deliver next generation of credit capabilities for business customers on Amazon. Ideally this person will have experience working with diverse and international B2B customer segments, as well as expertise in developing credit capabilities. This role requires a high level of judgment and influence, working cross functionally with technical, financial, and customer facing leaders (including Sales, Accounts Receivable, software engineering, finance, portfolio management, Credit Operations and data science). The ideal candidate should possess strong stakeholder management skills, directly support continuous improvement initiatives, be highly analytical, resourceful, Customer-focused and team oriented, with strong communication skills.
Responsibilities
- Develop product and solution requirements, working backwards from the customer with an understanding of the end-to-end customer experience including customer segmentation
- Own the credit product roadmap and deliver on high impact goals
- Partner closely with the engineering organization on developing and scaling the architecture to support business goals
- Earn trust and drive cross-functional alignment with senior leaders across Payments, Amazon Business, Technology and Seller partner services
- Leverage existing customer and sales feedback loops to synthesize feedback and consolidate feature requests, providing specific requirements to engineering and driving follow-up actions and communications
- Evangelize the B2B credit solution to other business serving organizations within Amazon as a best-in-class global solution
Requirements
- 6+ years of technical product or program management experience
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience in technical product management working directly with Engineers on product enhancements
- Experience as a strong leader who can prioritize well, communicate clearly and effectively influence across cross-functional teams
- Experience working with and influencing senior level stakeholders
- Proven track record of owning and delivering innovative experiences to customers
- Demonstrated track record of creative problem solving; thinks big, starts small, grows fast
- Attention to detail, excellent organization skills, and ability to manage multiple responsibilities
- Ability to use hard data and metrics to back up assumptions, recommendations, and drive actions
Nice-to-haves
- MBA degree or equivalent industry experience
- Experience in developing credit capabilities and products in financial services
- Demonstrated track record of delivering large, cross-functional, customer facing products
- Extreme curiosity and appetite for learning and growth
- Desire to roll up sleeves and solve problems at root cause
- Experience in project management methodologies, business analysis, or process improvement
Benefits
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
