About the position
We are seeking a Senior Product Manager - Tech to lead the Identity and Household Management strategy for our music streaming platform. This is a high-impact opportunity at the intersection of identity, personalization, and shared listening experiences, where you'll solve some of the most complex challenges in the streaming space. You will define how customers manage their profiles, share access, and enjoy seamless, secure, and personalized experiences - whether they're listening solo or with family. In this role, you'll partner with Engineering, Data Science, Design, and other Product teams to build identity systems that scale across millions of users. You will shape the long-term vision for identity and household management, balancing privacy, access control, and personalization. You are customer-obsessed and highly analytical. You dive deep into data, map customer journeys, and spot points of friction - then build intuitive solutions that remove those barriers. This role puts you at the forefront of redefining how families engage with music - across individual and shared experiences, spanning personal devices and communal ones like Alexa. You'll own the strategy and execution of new identity journeys that reflect the needs of listeners of all ages, from kids to adults, ensuring that every profile feels personal, secure, and seamless - whether it's being used on a tablet, phone, or a shared smart speaker. In this role, you'll collaborate with Engineering, Data Science, Design, and other Product teams to shape the next generation of household music experiences. You are customer-obsessed, deeply curious, and highly data-driven. You thrive in ambiguity and enjoy making the complex feel simple. You use data and research to identify friction points and proactively create solutions that empower families to listen the way they want - with the right level of control, personalization, and flexibility. This is an opportunity to define and build identity systems from the ground up - systems that go beyond account-based access and instead deliver contextual, intuitive, and delightful experiences for everyone in the home.
Responsibilities
- Define and drive the roadmap for identity and household experiences across our music streaming platform.
- Design new identity journeys that adapt to different family members and use cases - including personalized profiles for children, teens, and adults, and shared experiences on devices like Alexa.
- Build mechanisms that allow families to seamlessly switch between users and contexts, balancing personalization, simplicity, and privacy.
- Partner closely with cross-functional teams to deliver scalable, privacy-conscious solutions that unlock new listening scenarios.
- Use customer insights, behavioral data, and experimentation to guide decision-making and optimize experiences.
- Think big about how identity can become a growth driver - increasing engagement, retention, and satisfaction across diverse user groups.
- Serve as the voice of the customer and represent diverse household needs in technical and strategic discussions.
Requirements
- 2+ years of end to end product delivery experience
- 5+ years of technical product or program management experience
- Bachelor's degree
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Nice-to-haves
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools
- Strong analytical skills with experience using SQL, Excel, or data visualization tools
- Background in building multi-user, consumer-facing experiences (e.g., household products, family subscriptions, or kid-safe content)
- Familiarity with privacy, personalization, or parental controls at scale
- Experience crafting identity journeys that span multiple device types (e.g., mobile apps, voice, smart home)
- Ability to simplify complex problems and drive alignment across technical and non-technical teams
Benefits
- 401k
- health_insurance
- dental_insurance
- vision_insurance
- life_insurance
- disability_insurance
- paid_holidays
- paid_volunteer_time
- tuition_reimbursement
- employee_stock_purchase_plan
- performance_bonus
- sign_on_bonus
