About the position
Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. The Product Manager - Technical will be responsible for defining and delivering the Local Web Portal (LWP) and Customer Terminal (CT) components of mobile applications and web that enable seamless management and troubleshooting of Kuiper satellite terminals. This role will drive the development of intuitive user interfaces, robust feature sets, and critical integration points across multiple customer-facing.
Responsibilities
- Own the development and maintenance of product vision and feature requirements documents that clearly articulate customer value propositions and technical requirements for all LWP and web features.
- Work closely with UX designers and engineering teams to specify user experiences, operational flows, and documentation that meet customer needs while ensuring technical feasibility.
- Define and track key performance indicators (KPIs) for each feature, translating customer requirements into detailed user stories and acceptance criteria.
- Lead the feature roadmap development process by gathering requirements from diverse stakeholders including customers, regional teams, business development teams, and solutions architects.
- Own the planning and execution of feature and bug-fix rollouts across all antenna models, ensuring backward compatibility and minimal customer impact.
- Drive cross-functional alignment with adjacent product teams to ensure seamless integration between LWP and other Kuiper teams.
- Manage security, legal, and privacy reviews for all features, ensuring compliance with relevant regulations and company policies.
- Guide the development of UX mockups and technical documentation while providing ongoing support to engineering teams throughout the development lifecycle.
- Develop and deliver clear, compelling customer messaging and presentation materials for both end-customers and distributors.
- Lead customer and distributor interactions through various channels to effectively communicate feature capabilities and roadmap plans.
- Demonstrate strong analytical skills in assessing development costs, timelines, and technical trade-offs while maintaining focus on customer value.
Requirements
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Nice-to-haves
- Experience working directly with Engineers on web application and frontend development
- Demonstrated expertise in system design and architecture for web-based areas
- Strong track record in roadmap planning and feature prioritization for consumer-facing applications
- Proven experience in cross-functional team coordination and stakeholder management
- Excellence in technical documentation and verbal communication across technical and business audiences
- Deep understanding of modern web technologies and frameworks (essential)
- Experience developing responsive web applications and progressive web apps
- Working knowledge of AWS services and cloud architecture
- Familiarity with embedded systems and networking protocols (plus)
- Experience in Agile project management methodologies and UX-driven development processes
- Knowledge of web security best practices and compliance requirements
- Experience with version control systems and CI/CD pipelines
Benefits
- Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
- Full range of medical, financial, and/or other benefits
