Sr Product Manager, Technical

About the position

Sr Product Manager, Technical is a visionary, strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager, Technical is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional business and technical team, as well as key stakeholders to deliver against the opportunity.

Responsibilities

• Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products.
• Designs and drives end user product research.
• Partners with business, internal/external stakeholders and Leadership to understand current customer experience, identifies areas of opportunity.
• Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact.
• May work with data scientists to answer complex questions or identify meaningful insights from data.
• Leverages rapid hypothesis driven testing methodologies and experiments to inform direction, prioritize investment.
• Conducts cost-benefit / ROI / NPV analysis, to support decision making.
• Works with stakeholders and follows enterprise process to secure and maintain product funding.
• Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.
• Communicates, influences, and sells ideas at VP level and below.
• Drives specific ad hoc analysis and presents information to executive level management on request.
• Influences product feature set or technical improvements to improve customer experience.
• Works with external third parties to assess partnerships and licensing opportunities.
• Maintains current understanding of tech trends.
• Leverages customer insights for product vision, strategy, roadmap, priorities.
• Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
• Creates, manages, fosters an active VOC feed for themselves and team.
• Actively looks for opportunities to delight or meet customer's unmet needs.
• Evangelizes and advocates for the customer both internally and externally.
• Creates an environment and culture where the team is immersed in customer first mindset.
• Tests ideas with real customers to ensure that the product delivers the desired benefit.
• Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams.
• Collaborates with PM and Dev leaders to design, architect and assemble effective Agile delivery teams.
• Runs or contributes significantly to key Agile ceremonies.
• Owns and manages product backlog and priorities with our business and technology partners.
• Scopes and ensures alignment on the prioritization of activities based on business and customer impact.
• Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
• Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.
• Manages and maintains efficient flow of just-in-time feature and story elaboration activities across all Agile Teams.
• In scaled teams, holds regular meetings and coordination activities with other PM's and Product Owners.
• Generates and maintains dashboards and reports that track product health and success metrics, technical KPI's.
• Conducts Product Quarterly Business Reviews (QBR's) and Steering meetings.
• Runs beta and pilot programs with early-stage products and samples.
• Collaborates with advertising and public relations to promote product.
• Supports sales, marketing, and other stakeholder teams with product or technical knowledge and additional documentation.
• Assists with the overall execution relating to all aspects of the software development process.
• Recognizes and communicates technical challenges to stakeholders and makes educated trade-off decisions with the team.
• Accountable for product quality and performance in production environment.
• Manages development of adoption tools and training materials.
• Identify execution, operational, organizational issues that impede product success.
• Support and enable core agile practices and tenants.
• Collaborates and develops positive working relationships with many teams.
• Works with outside partners and other third parties.
• Develops positive working relationships with Customer groups or Customer Representatives.
• Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.
• Develops adoption tools and training material for Technical Product Management team.

Requirements

• Bachelor's Degree Computer Science, Engineering, IT or equivalent experience.
• 6+ years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/application/product environment.
• 7+ years of relevant Product Management experience in an agile software product development environment.

Nice-to-haves

• Certified Scrum Master (CSM)
• Scrum Product Owner Certification (CSPO)
• Other Technical Certification Agile Certified Practitioner (PMI-ACP)

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs