About the position
We are inventing the future of gift cards, an $800 billion annual industry in the United States. Reporting to the VP of Product Management, you will help Blackhawk Networks-the world leader in gift cards-build future value propositions and experiences for a global industry worth $3 trillion that touches billions of customers annually. To help lead the transformation of our industry and the evolution of our product portfolio, we are seeking a customer-obsessed and data-driven senior product manager. Our ideal candidate brings the technical depth and communication skills needed to drive product excellence in a high-performance culture. To be successful in this role, you must be able to combine strategic thinking with meticulous attention to detail, ensuring world-class experiences through every customer touchpoint. The role focuses on building upon existing foundations to integrate requirements, prioritize customer needs, and help the business drive product evolution. Operating within our team's flat, highly collaborative structure, you will lead through influence rather than hierarchical authority. Customer obsession should extend to treating internal stakeholders with the same care as external customers.
Responsibilities
- Lead the team in documenting where we are (First few months): The ideal candidate brings deep experience documenting complex products and extracting detailed requirements, user stories, and epics.
- Collaboratively lead the optimization of the existing product portfolio (Next few months): The ideal candidate brings an ability to use customer obsession, data-based decision making, and product management best practices to improve product NPS, improve CSAT, and drive organic product growth.
- Collaboratively define the future (Ongoing primary focus): Help us shape and bring to life our vision for the future of gift cards, contributing to an industry redefining initiative that will redefine gifting and self-service value exchanges.
Requirements
- +8 years of product management experience in the consumer software or services space.
- Familiarity with the prepaid/financial services industries a plus.
- Strong sense of design and usability issues.
- Excellent grasp of technology issues related to software development.
- Track record of problem solving and creativity.
- Experience with fast-paced agile processes preferred.
- Strong attention to detail and project management skills.
Nice-to-haves
- Proficient in the Atlassian suite, Figma, Canva, Google Analytics, Hotjar, and Qualtrics (or the ability to rapidly learn).
- Demonstrated comfort using AI tools like Claude to accelerate their workflow and drive productivity.
- A proven track record of cross-functional product leadership, working seamlessly with design, engineering, product marketing, operations, project management teams, and executives.
Benefits
- 401k with employer match
- Medical, dental, vision
- 12 paid holidays in the year 2025
- 1 hour of sick pay accrual for every 30 hours worked
- Parental leave
- Life insurance
- Disability insurance
- Accident and illness insurance
- Health and dependent care flexible spending accounts
- Wellness benefits
- Flexible time off for all full-time employees
