About the position
Our Truist Branch Banking Product organization is on a strategic journey to redefine our physical branches and develop new digital solutions which enable our teammates to deliver the best possible experience for our clients. We are in search of an experienced Senior Product Manager who is curious and interested in tackling complex challenges to drive value-based outcomes. The Product Manager will need to dissect ambiguity and develop clear objectives which can drive client focused solutions. The Branch Banking Senior Product Manager will be required to balance business, technology and design priorities to deliver brand-defining product and service experiences. The Product Manager will collaborate on vision definition and development of strategic roadmaps, prioritizing and breaking into epics and features which can be clearly understood by delivery teams. The Senior Product Manager is a thought leader amongst their team. The Product Manager has business goals and is responsible for developing and maintaining a strategic delivery roadmap that supports those business goals. In this position, the person must be able to work at the strategic level (generating innovative ideas for growth) and at the tactical level (analyzing data, solving problems, and working with delivery teams for development). This position will help monitor and drive the business on all aspects of demand, customer experience, and conversion.
Responsibilities
- Research, analyze, and learn about a target client segment, to garner a deep understanding of their segment and that segment’s financial needs.
- Be an expert with respect to the competition, industry trends, and changing customer needs. Demonstrate thought leadership and champion the business vision across the company.
- Analyze the market and competitive environment to define a differentiated product vision that delivers unique value. Translate analyses into sound recommendations based on data and experience.
- Collaborate with a wide variety of partners to align on strategy and develop a delivery roadmap that supports business goals.
- Collaborate and engage key stakeholders, including lines of business, operations, and other functional areas in the planning and execution of projects.
- Write epics and features in support of the defined roadmap, working with partners to prioritize across teams.
- Set Planning Increment (PI) vision, priority and definition, partnering with product owners on feature prioritization and delivery timelines.
- Develop feature backlog roadmap, leading high level deliverables including discovery, prototypes/wireframes, usability studies, partner demos, and web analytics planning.
- Obtain partner alignment and approvals including legal, compliance, security, fraud and others as needed.
- Partner to set Pricing and ensure billing follows all associated processes and procedures.
- Create and track product metrics to inform strategy and roadmap, sharing analysis with partners.
- Work with Readiness to create client and teammate facing content.
- Risk management: Ensure all Product Management Lifecycle (PML) process & procedures are followed, supporting security, risk, audit, and more, and ensure action items and deadlines are met. Lead risk presentations, working with other PM and PO partners on evidence to support recommendations.
- Attend Agile ceremonies, as applicable.
- Mentor other Product Managers on product management practices.
Requirements
- Bachelors’ degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience.
- Ten or more years of banking, financial services, or other relevant work experience.
- Five or more years of product, analysis, technology, and/or design experience.
- Five or more years of leading cross functional teams.
- Previous experience working as a Product Manager.
- Equal enthusiasm for high-level strategic planning and tactical daily execution.
- Experience defining/driving vision of experience programs and/or partnership based programs.
- Experience defining and delivering large-scale online initiatives.
- Proven ability to use data analytics, research and testing methodologies to drive business decisions, diagnose problems, and recommend action plans to resolve issues.
- Ability to lead cross-functional teams without formal authority.
- Comfortable managing concurrent projects in a fast-based, results-driven environment.
- Comfortable with ambiguity, leading work autonomously, and making independent decisions.
- Excellent skills in presentation, facilitation, communication, and negotiation.
- Experience in roles requiring strong communication and interpersonal skills & the creation and delivery of succinct executive-level presentations to explain and sell plans/vision.
Nice-to-haves
- Master’s degree in business, engineering, design, or technology field; banking or financial management education.
- Experience working with distributed teams (onshore/offshore).
- Certified SAFe® Product Owner/Product Manager (or equivalent).
Benefits
- Medical, dental, vision, life insurance, disability, accidental death and dismemberment.
- Tax-preferred savings accounts.
- 401k plan.
- No less than 10 days of vacation during the first year of employment.
- 10 sick days.
- Paid holidays.
- Defined benefit pension plan, restricted stock units, and/or a deferred compensation plan may be available.
