About the position
As the Voice of Seller (VoS) PMM within the Strategic Account Services (SAS) team, you will be instrumental in transforming how we understand and serve our third-party (3P) seller community. You will be the end-to-end owner of the SAS quarterly program satisfaction survey, our primary pulse-check and benchmarking mechanism for seller sentiment trends. This ownership extends from initial survey design through execution, analysis, and the development of strategic recommendations that shape our program's evolution. The role requires a blend of analytical rigor and strategic thinking to translate data sets into clear, actionable insights. As a dual-facing position, you'll serve as the bridge between our external seller community and internal category management teams. This requires exceptional stakeholder management skills and the ability to navigate organizational dynamics while maintaining a seller-first mindset. You'll be responsible for establishing and maintaining feedback loops that ensure seller voices are not just heard but actively integrated into our program strategy and execution. Working within a VoS central support team, you'll identify emerging trends, anticipate seller needs, and proactively identify areas of improvement to enhance seller satisfaction. Success in this position means turning insights into action through effective collaboration, influence, and change management across the organization.
Responsibilities
- Own the SAS quarterly program satisfaction survey from design to execution and analysis.
- Translate data sets into actionable insights for program evolution.
- Serve as a bridge between the external seller community and internal category management teams.
- Establish and maintain feedback loops to integrate seller voices into program strategy.
- Identify emerging trends and anticipate seller needs.
- Proactively identify areas of improvement to enhance seller satisfaction.
- Collaborate with category management and support teams to translate insights into recommendations.
Requirements
- 6+ years of professional non-internship marketing experience.
- Experience using data and metrics to drive improvements.
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables).
- Experience building, executing and scaling cross-functional marketing programs.
- Experience creating and managing complex, cross-team project plans.
- Experience presenting metrics and progress to goal to senior leadership.
Nice-to-haves
- Experience with customer segmentation, profiling, and targeting.
- Experience in marketing or marketing research.
- Experience in e-commerce or marketplace environments.
Benefits
- Full range of medical benefits.
- Financial benefits including equity and sign-on payments.
- Comprehensive employee benefits package.
