About the position
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them. We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus.
Responsibilities
- Own code end-to-end from design to development.
- Work closely with senior technical leaders within the team and across AWS.
- Develop the next generation contact center.
- Design and deliver scalable, resilient systems.
Requirements
- 5+ years of non-internship professional software development experience.
- 5+ years of programming with at least one software programming language experience.
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience.
- Experience as a mentor, tech lead or leading an engineering team.
Nice-to-haves
- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience.
- Bachelor's degree in computer science or equivalent.
Benefits
- Flexible work hours and arrangements.
- Mentorship and career growth opportunities.
- Inclusive team culture.
- Work-life harmony.
