About the position
Blaze Credit Union is currently hiring a Sr Teller at the Plymouth branch. The Sr Teller will be responsible for executing member’s financial transactions in an accurate and professional manner. In addition, this position is responsible for recommending and referring financial products and services and opening member accounts. Sr Tellers must also exemplify superior service and build positive relationships. This position will drive unparalleled member satisfaction, net promoter score (NPS), member retention, cultivate a culture of excellence, and contribute to the overall success and reputation of the organization. Blaze is currently offering a bonus for DNA experience for $5,500 paid over a 2 year period, and $2,000 for Non-DNA experience paid over a 1 year period for all branch and member experience center positions.
Responsibilities
- Execute financial transactions in a timely, accurate and professional manner to provide needed services and promote positive relationships.
- Complete necessary computing and recording procedures to provide requested services (deposits, withdrawals, certificates, loan payments, etc.) and to maintain account records.
- Research and resolve members questions and disputes (NSF and checkbook reconciling, corrects teller/ ACH/ ATM errors, etc.)
- Balance cash drawer and completes record keeping daily to assure accuracy of all transactions and compliance with internal controls; assists in branch opening and closing procedures.
- Recommend and sell appropriate products and services to meet member’s financial needs and support Blaze’s growth objectives.
- Record the referrals for future reference and following contact, including correspondence and telephone referral.
- Initiate appropriate contact or follow up on all service and sales leads on a timely basis with outbound calls and or correspondence.
- Perform duties to support effective branch operations. Including inventory of office supplies; complete daily ATM and instant issue procedures, and balancing vault and card stock.
- Execute the new account application process to extend needed financial services and expand credit union membership.
- Interview prospective member, collect necessary credit reports and other necessary information.
- Analyze application for credit worthiness and fraud prevention; recommends approval or denial.
- Complete computing and documenting procedures to open new accounts or to refuse denied applications.
- Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
- Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back.
- Regular and predictable attendance.
- Perform other duties as assigned to support effective department operation.
Requirements
- High School degree or equivalent.
- Minimum 0-1 years of similar or related experience.
- Cash handling and customer service experience is strongly preferred.
- Demonstrated knowledge and skill of selling, including the ability to identify member's needs to explain features and benefits of Blaze services and to close sales opportunities; able to advise and refer.
- Well organized, efficient, detail-oriented and able to work independently or on a team.
- Ability to proactively respond to members/staff to problem solve based on guidelines; written communications are based on templates but can be modified.
Benefits
- Low-cost medical (as low as $20 a paycheck).
- Dental insurance.
- Vision insurance.
- Quarterly bonuses.
- Generous vacation and sick time hours.
- Paid leave options.
- Up to 6% 401k contribution.
- Tuition reimbursement.
