Staff CICS Support Engineer

About the position

CVS Health is seeking a Staff CICS Support Engineer to come join our team! As a Staff Engineer and CICS infrastructure support professional, you will play a vital role in ensuring the stability and efficiency of our organization's Customer Information Control System (CICS) environment. The responsibilities of this role will encompass a spectrum of tasks, including but not limited to system administration, troubleshooting, and implementing changes to enhance the overall CICS infrastructure.

Responsibilities

• Conduct routine maintenance tasks to guarantee the optimal functioning of the CICS environment.
• Demonstrate proficiency in promptly identifying and resolving issues within the CICS infrastructure.
• Implement changes to the CICS environment, adhering to established change management processes.
• Proactively monitor and optimize the performance of CICS components.
• Maintain accurate and up-to-date documentation for the CICS infrastructure.
• Work closely with other IT teams to foster collaboration and ensure alignment of CICS infrastructure with overall IT goals.

Requirements

• 7+ years of overall experience in the support of mainframe infrastructure software products such as: CICS Transaction Server, CICS Transaction Gateway, CICSPlex Systems Manager, and z/OS Connect in a large-scale mainframe environment.
• 5+ years of experience in CICS system administration within a large mainframe environment.
• 5+ years of experience in multi-platform application support and performance tuning.
• 3+ years of experience reading and/or programming with COBOL.

Nice-to-haves

• Proficiency in troubleshooting and resolving CICS-related issues.
• Strong understanding of CICS architecture and its integration with other systems.
• Familiarity with change management processes and best practices.
• Excellent communication skills for effective collaboration with cross-functional teams.
• Strong interpersonal and communication skills to work in a team environment.
• Familiarity with Splunk.
• Experience with CICS Explorer.
• Experience with diagnosis and debugging of applications.

Benefits

• Affordable medical plan options.
• 401(k) plan (including matching company contributions).
• Employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.