Staff Frontend Software Engineer - Customer Service Platform - Seattle

About the position

The Customer Service Platform (CSP) is a team that integrates the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.

Responsibilities

• Lead a front-end team of engineers and collaborate with PM teams to develop large-scale customer service platforms end to end that powers TikTok app and beyond
• Drive the team's goals and technical direction to pursue opportunities in customer service domain
• Define long-term technical roadmaps and contribute to technical decisions on the team.
• Responsible for building and optimizing scalability, reliability and responsiveness of applications, and to deliver compelling end user experience
• Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development.
• Keep at the forefront of emerging technologies and trends, research and evaluate the latest frontend and backend development frameworks, apply new technologies to drive iterative product improvements.