About the position
The Product Research team plays a vital role in Coursera’s success. Our tight-knit team is responsible for gathering learner & partner insights and translating them into actionable recommendations that help Coursera achieve a seamless experience across its platform. As a product researcher, your work will influence everything from improving micro-interactions to defining strategic product roadmaps. We are looking for a Staff Product Researcher to join our team and lead product research for our Learning Content Ecosystem & Experience group.
Responsibilities
- Design and conduct user research across all stages of the product development cycle deploying a wide variety of qualitative and quantitative methods
- Deliver actionable and compelling insights into user needs and product performance to guide product decisions, tactical and strategic
- Formulate a research agenda across vast and complex product space, connecting research to business goals, such as activation, adoption, and retention, ensuring insights lead to a clear and measurable impact
- Partner with design, product management and engineering to tackle the most strategic research questions and ensure insights lead to tangible product action
- Collaborate closely with data science to connect qualitative insights with behavioral data to tell a fuller story
- Mentor researchers on their craft, raising the bar for research quality and outcomes
Requirements
- 7+ years of experience leading user research projects with demonstrated impact
- Mastery of a wide range of qualitative and quantitative UX Research methods, with a strong research portfolio demonstrating past work experience and deliverables
Nice-to-haves
- Proven experience conducting research in complex technical domains (e.g. LMS systems or SaaS), with a strong curiosity to gain a deep understanding of the platform, technology, and user experience
- Strong collaborative skills working cross-functionally with Design, Product Management and Engineering to translate research insights into product action
- Demonstrated ability to manage a large scope of research ownership, balancing meeting complex product priorities while executing with rigor and speed
- Excellent communication and presentation skills for conveying complex concepts clearly and persuasively across different audiences and organizational levels
- Strong problem-solving skills, with the ability to manage ambiguity and self-start
- Experience managing or mentoring researchers to elevate their research craft and outcomes
- Experience working in education (e.g. course instructor, TA), or within EdTech
- Experience designing with emerging technologies, (e.g. GenAI)
Benefits
- Competitive pay and equitable compensation practices
- Variable pay, equity, and benefits
