About the position
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The CRM Engineering team builds world-class tools that drive growth and foster meaningful relationships between Airbnb and its community, including Hosts, Guests, Law Enforcement, Government Regulators, Local Community Leaders, and more. This team tackles some of the most challenging and unique problems faced by our business. The Community Platform team is building a groundbreaking social platform aimed at delivering a differentiated service to our community. This platform will empower local communities to collaborate, support community leaders, host local and global events, provide improved resources, drive engagement, mobilize the community, and offer direct feedback to Airbnb.
Responsibilities
- Developing Features Across the Stack: Enhance and maintain functionalities in the CRM system to support personalized interactions with hosts, guests, and stakeholders.
- Integration of Technologies: Ensure seamless integration of tools like Salesforce, Sprinklr, Vlocity, as well as proprietary solutions such as salesforce-gateway, webfusion, and durabeen.
- Collaboration with Cross-Functional Teams: Work closely with teams like Product Managers and Quality Engineers to align their contributions with Airbnb's engagement goals.
- Problem-Solving Across the Stack: Resolve issues spanning server-side logic to user interface design to ensure smooth CRM workflows and address technical challenges.
- Quality Control and Testing: Contribute to maintaining high-quality standards by performing end-to-end testing and debugging CRM functionalities across the stack.
Requirements
- 9+ years of relevant software development industry experience in a fast-paced tech environment.
- Strong proficiency in at least one major backend programming language (e.g., Java, Kotlin, Scala, Python) and experience with modern frontend frameworks (e.g., React, Angular, Vue.js).
- Proven track record of delivering end-to-end products in a collaborative environment, from ideation and planning to implementation and launch.
- Experience with architectural patterns of large-scale web applications, including well-designed APIs, high-volume data pipelines, and efficient algorithms.
- Demonstrated ability to make data-driven decisions, articulate technical trade-offs, and communicate effectively with cross-functional partners.
- Passion for creating intuitive user experiences and a keen interest in data systems and analytics.
- Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality.
- Strong understanding of how deep backend systems are expressed in the UX shown to customers.
- End-to-end mentality that transcends team boundaries and helps find globally optimal solutions.
- Excellent communication skills and the ability to work well within a team and with teams across the engineering organization.
- Passionate about efficiency, availability, system quality and user experience.
