POSITION SUMMARY The Company operates 24 hours a day and 7 days a week, so
operational demands require variations in shift days, starting and ending times,
and hours worked in a week.
The Starbucks Server is responsible for greeting, selling/order taking,
preparing beverages and serving guests in safe and efficient compliance with
policies and procedures, brand standards, and federal, state and local
regulations. Process guest checks and collect payments in compliance with cash
handling, credit card transactions, room charge processing and accounting
policies and procedures. Promptly reports emergencies, accidents, injuries,
missing articles, damage, engineering items and safety hazards to management.
Reports any deviations from policies, procedures, brand standards and
regulations to management.
Complies with all guest service basics such as uniforms, name tags and proper
guest greeting. Knowledgeable on hotel facilities and services to assist guests
as appropriate. Ensures all communication containing Company, hotel, brand and
guest information is consistent with privacy policies, practices and
regulations. Impresses guests with quality and timely service in a pleasant
and friendly manner.
ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
· Greet guests and answer all questions about the menu.
· Accurate and prompt order taking.
· Prompt preparation of beverages in accordance with prescribed
procedures and brand standards.
· Timely delivery of beverages/food to guests.
· Prepare check and collect payment from guests in compliance with cash
handling, credit card transactions, room charge processing and accounting
policies and procedures.
· Report all tips in compliance with Company policy and IRS regulations.
· Immediately clean all spills and breakage.
· Clean equipments and areas. Restock service items
· On time and at work when scheduled, and in proper uniform.
· Attend department meetings as scheduled.
· Consistent professional and positive attitude and actions when
communicating with guests and associates.
· Report all incidents of guest dissatisfaction or other unusual matters
of significance to manager / supervisor so that corrective measures may be
taken.
· Comply with policies and procedures. Practice safe work habits and
comply with sanitary, safety, security and emergency procedures. Write shift
reports including reports on any incidents of theft, accidents or injuries when
assigned. Check with manager / supervisor before leaving work area for any
reason.
· Perform special projects and other responsibilities as assigned.
Participate in task forces and committees as requested.
· Any other tasks / duties as requested by management.
operational demands require variations in shift days, starting and ending times,
and hours worked in a week.
The Starbucks Server is responsible for greeting, selling/order taking,
preparing beverages and serving guests in safe and efficient compliance with
policies and procedures, brand standards, and federal, state and local
regulations. Process guest checks and collect payments in compliance with cash
handling, credit card transactions, room charge processing and accounting
policies and procedures. Promptly reports emergencies, accidents, injuries,
missing articles, damage, engineering items and safety hazards to management.
Reports any deviations from policies, procedures, brand standards and
regulations to management.
Complies with all guest service basics such as uniforms, name tags and proper
guest greeting. Knowledgeable on hotel facilities and services to assist guests
as appropriate. Ensures all communication containing Company, hotel, brand and
guest information is consistent with privacy policies, practices and
regulations. Impresses guests with quality and timely service in a pleasant
and friendly manner.
ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
· Greet guests and answer all questions about the menu.
· Accurate and prompt order taking.
· Prompt preparation of beverages in accordance with prescribed
procedures and brand standards.
· Timely delivery of beverages/food to guests.
· Prepare check and collect payment from guests in compliance with cash
handling, credit card transactions, room charge processing and accounting
policies and procedures.
· Report all tips in compliance with Company policy and IRS regulations.
· Immediately clean all spills and breakage.
· Clean equipments and areas. Restock service items
· On time and at work when scheduled, and in proper uniform.
· Attend department meetings as scheduled.
· Consistent professional and positive attitude and actions when
communicating with guests and associates.
· Report all incidents of guest dissatisfaction or other unusual matters
of significance to manager / supervisor so that corrective measures may be
taken.
· Comply with policies and procedures. Practice safe work habits and
comply with sanitary, safety, security and emergency procedures. Write shift
reports including reports on any incidents of theft, accidents or injuries when
assigned. Check with manager / supervisor before leaving work area for any
reason.
· Perform special projects and other responsibilities as assigned.
Participate in task forces and committees as requested.
· Any other tasks / duties as requested by management.
