About the position
When you join the StorQuest Self Storage family, you’re tapping into the power of a different kind of brand. As William Warren Group (WWG) companies, StorQuest and William Warren Properties (WWP) seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment you are in the right place. You’ll have the opportunity to assist guests during some of their most challenging times. You will be called on to make a difference by creating and providing exceptional guest experiences. Individual stories, locations, and experiences may change over time, but the expectation to deliver an amazing guest experience is timeless. The Assistant Store Manager is the first-line representative to the William Warren Properties customers in the Store Manager’s absence. The Assistant Manager may be either full or part-time and may also be assigned to multiple sites to provide support or fill in when a manager is off duty. This position is responsible for maintaining the daily operations of a site. The Assistant Manager provides assistance to the Store Manager with revenue, delinquency management, occupancy, maintaining cleanliness standards, and customer service as required.
Responsibilities
- Actively listen to customers to understand their unique situation and recommend solutions that meet/exceed their needs and expectations based on your expertise.
- Become a subject matter expert on self-storage while being able to explain it all to our customers.
- Assist William Warren Properties’ customers during some of their most challenging times.
- Manage all aspects of the rental process including converting a sale, taking payments, selling merchandise, offering insurance, and assisting customers with truck rentals at some locations.
- Participate in collecting past-due accounts.
- Guide WWP customers on their awesome journey.
- Inspect the stores daily including lock checks.
- Maintain an impeccable facility.
- Perform minor maintenance and custodial duties; clean vacated units on a timely basis.
- Contact vendors when applicable for routine maintenance repairs.
- Accurately handle cash, balance receipts, post payments, and process bank deposits timely.
- Go to the post office.
Requirements
- Preferred 1+ years in Customer Service/Sales experience.
- Experience in Cash Handling required.
- Must be available on weekends.
- A huge passion for guest service and sales.
- The ability to be a part of a team to help support and motivate as needed to ensure a collaborative and positive work environment.
- The mentality that there are no spare customers, every experience is as valuable as the next.
- A positive, outgoing personality.
- An insatiable appetite to learn new things.
- Strong accountability combined with strong work ethic and enthusiasm for teamwork.
- Experience working in the retail or service industry preferred.
Nice-to-haves
- Tech Savvy is a plus.
Benefits
- Medical, Dental and Vision.
- 401(k) with Matching Contributions.
- Paid Time Off (PTO).
- Holiday Perks.
- Performance-based Bonus.
- Team-building Events & Activities.
- Employee Assistance Program.
- Pet Insurance.
