About the position
When you join the StorQuest Self Storage family, you’re tapping into the power of a different kind of brand. As William Warren Group (WWG) companies, StorQuest and William Warren Properties (WWP) seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment you are in the right place. You’ll have the opportunity to assist guests during some of their most challenging times. You will be called on to make a difference by creating and providing exceptional guest experiences. Individual stories, locations, and experiences may change over time, but the expectation to deliver an amazing guest experience is timeless. The Assistant Store Manager is the first-line representative to the William Warren Properties customers in the Store Manager’s absence. The Assistant Manager may be either full or part-time and may also be assigned to multiple sites to provide support or fill in when a manager is off duty. This position is responsible for maintaining the daily operations of a site. The Assistant Manager provides assistance to the Store Manager with revenue, delinquency management, occupancy, maintaining cleanliness standards, and customer service as required.
Responsibilities
- Assist guests during challenging times by creating exceptional guest experiences.
- Actively listen to customers to understand their unique situation and recommend solutions.
- Manage all aspects of the rental process including converting a sale, taking payments, selling merchandise, and offering insurance.
- Assist customers with truck rentals at some locations.
- Participate in collecting past-due accounts.
- Inspect the stores daily including lock checks.
- Maintain an impeccable facility and perform minor maintenance and custodial duties.
- Accurately handle cash, balance receipts, post payments, and process bank deposits timely.
- Contact vendors for routine maintenance repairs.
- Go to the post office as needed.
Requirements
- Preferred 1+ years in Customer Service/Sales experience.
- Experience in Cash Handling required.
- Must be available on weekends.
- A huge passion for guest service and sales.
- Ability to support and motivate team members.
- Strong accountability combined with strong work ethic and enthusiasm for teamwork.
- Experience working in the retail or service industry preferred.
Nice-to-haves
- Tech Savvy is a plus.
- A positive, outgoing personality.
- An insatiable appetite to learn new things.
Benefits
- Medical, Dental and Vision.
- 401(k) with Matching Contributions.
- Paid Time Off (PTO).
- Holiday Perks.
- Performance-based Bonus.
- Team-building Events & Activities.
- Employee Assistance Program.
- Pet Insurance.
