Store Director - Las Vegas (District 6)

About the position

The Store Director exemplifies and ensures strong customer service in all aspects of the job. Responsible for total store operations and achieving sales and profit objectives. Plans, organizes, directs and controls all store activities and personnel to ensure store financial and other objectives are reached, consistent with Company policies and procedures, and federal, state and local laws.

Responsibilities

• Champions Company and Division customer service programs to meet or exceed Division customer service goals.
• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Promotes Albertson's philosophy of personalized service in each department.
• Implements Company and Division merchandising, operating and sales initiatives.
• Communicates Company goals, objectives, policies, practices and procedures to department managers and associates.
• Meets at least weekly with department heads to review ads, sales plans and store promotions.
• Coordinates safety committee and ensures compliance with safety and health initiatives.
• Responsible for maintaining good store conditions, product quality and rotation, labeling standards, and code date compliance.
• Ensures compliance with Division scheduling initiatives and established policies.
• Directs and participates in the training and hiring of store personnel.
• Monitors associate job performance and makes personnel decisions.
• Oversees compliance with cash handling procedures and controls shrink.
• Develops operating budgets and controls all in-store operating, maintenance, expense and supply costs.
• Completes required reports and oversees inventory management.
• Creates and maintains positive community relations.
• Reviews and approves all department schedules in advance of posting.
• Resolves associate complaints with guidance from Human Resources.
• Safely operates and handles all equipment and hazardous material.
• Provides suggestions and feedback to District Sales Manager or Director of Operations.
• Maintains confidentiality concerning associates, store sales, and Company information.
• Performs all job duties with honesty and integrity.

Requirements

• Extensive retail background with prior management experience related to retail operations.
• Strong written and oral communication skills.
• Good leadership and interpersonal skills.
• Knowledge of every position under the Store Director's supervision.
• Knowledge of employment laws and workplace practice policies.
• Ability to manage people effectively.
• Strong business and financial knowledge.
• Knowledge of basic accounting and computer software.
• Ability to implement emergency procedures.
• Ability to concentrate and deal with interruptions and customer complaints.

Nice-to-haves

• Experience in handling customer complaints effectively.
• Familiarity with emergency plans in the event of a natural disaster or serious accident.