Store Manager, Buffalo Grove - Dog Grooming ($24 to $26 per hour)

About the position

As a Store Manager, you’ll play a critical role in delivering high-quality grooming services to our pet friends. You’ll ensure dogs receive exceptional care while helping other team members complete their grooming services and also learn from you in a positive, professional environment. If you're passionate about grooming, eager to help others, and excited about growth opportunities, this role is for you.

Responsibilities

• Provide strong leadership, sales expertise, and exceptional customer service.
• Be a mentor and coach to team members.
• Drive membership sales in-store and on the phone through health and wellness education.
• Identify customer issues and drive up-sell of products and add-on services during visits.
• Maintain a knowledgeable team that prioritizes dog wellness and safety.
• Own responsibility for staff scheduling and on-time reporting to work.
• Provide leadership, guidance, and mentorship for the Scenter employees.
• Drive employee development through leadership, training, and performance reviews.
• Uphold quality standards through hands-on participation, employee audits, and training.
• Promptly and accurately communicate information from upper management to your team.
• Identify when/where help is needed and provide assistance to keep staff on schedule.
• Create an environment conducive to teamwork, open communication, and Scenthound values.
• Manage client expectations and resolve customer concerns.
• Ensure the safety of dogs and team members at all times.
• Adhere to Scenthound sanitary and cleaning practices.

Requirements

• Management experience.
• Customer service experience in retail and restaurant.
• Experience in a membership-based business.
• Sales experience, especially in membership sales.
• Ability to train, coach, and mentor new and existing groomers.
• Strong leadership and problem-solving skills.
• Detail-oriented and adaptable.

Nice-to-haves

• Experience in the grooming industry.
• Passion for building a business.
• Desire to grow into a GM of Operations overseeing multiple stores.

Benefits

• Health benefits: Medical, dental, and vision for full-time employees.
• Paid Holidays: 4 in a year.
• Paid time off (PTO) for both full- and part-time team members.
• No late evenings, and closed on Sundays.
• Unlimited snacks and drinks on the house.
• Free grooming for your pet once a month.
• Participation in tip pool and merit-based raises.
• Opportunity to grow with a woman-owned small business.