About the position
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Client Onboarding & Servicing (COS) Platform Aligned Strategy team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Work with senior executives to develop the strategic vision and roadmap for onboarding, product, and service
- Drive competitive assessments including peer to peer benchmarking and market disruptors
- Establish and review key strategic priorities, translating them into actionable and measurable plans with clear deliverables
- Lead the development of compelling business cases to support the organization's multi-year planning process
- Support the team in conducting deep dive assessments of current state and future state with subject matter experts
- Identify opportunities and capabilities to create an industry-leading onboarding experience that exceeds client expectations
- Support the team's objective to build a model which supports low-friction/low-effort onboardings across a variety of use cases where speed to onboard meets market demand
- Collaborate with stakeholders and work with cross-functional teams in the assessment of new opportunities and initiatives
- Ensure business cases for new initiatives are aligned with the group's strategy, understand the benefits they would provide, and mitigate risk of subsequent delivery failure
- Ensure a seamless transition from concept through initiation and delivery execution as initiatives move through their natural lifecycle
Requirements
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Innovative mindset
- Exceptional communication skills, both written and verbal, able to present complex concepts effectively
- A highly developed collaborative nature
- A broad thinker who is able to consistently step up to reflect the big picture and drill down into detail to ensure big picture ideas are attainable
- Strong leadership and influencing skills, able to take others on a visionary journey
- Comfortable working with multiple stakeholders
- Proven track record in strategic program development and execution
- Demonstrated prior experience working in a highly matrixed, complex organization
Nice-to-haves
- MBA
- Experience in the use of multiple program methodologies - underpinned by industry accepted qualifications such as PMP, Design Thinking, Agile, etc.
