Technical Product Advisor

About the position

Postman is looking for a Developer Advocate to join our Customer Success team. This is a unique role for someone who's both technically curious and deeply customer-focused. You'll work closely with our Head of CS and product teams to help our self-serve and smaller customers onboard successfully, get unstuck, and realize meaningful business outcomes with Postman. This is not your typical 'community evangelism' role. You'll spend most of your time working directly with customers to answer questions, help with integrations, offer best practices, and jump in where needed to connect them to the right internal teams, whether that's Support, Billing, Product, or Sales.

Responsibilities

• Proactively reach out to new and existing customers to help them onboard to Postman and get value quickly
• Act as a technical advisor for customers, answering questions on APIs, assisting with integrations, and guiding them on usage patterns that drive results
• Triage customer needs and route them to the right team for escalation: Sales, Support, Product, or Billing
• Combine strategic 1:1 conversations with thoughtful 1:Many approaches to maximize your impact
• Partner with a dedicated BDR to run targeted campaigns, refine messaging, and secure high-potential meetings
• Handle a mix of cold outreach, inbound questions, and scheduled meetings via email, calls, or video
• Build trust with both developers and engineering managers by being helpful, honest, and knowledgeable
• Track and improve customer health by reducing churn and improving CSAT and activation metrics
• Share insights with Product and CS teams to help us continually improve our onboarding, documentation, and product experience

Requirements

• You have a technical background or strong technical aptitude. You are comfortable with APIs, integrations, and debugging
• You're a great communicator who enjoys speaking with customers and helping them solve problems
• You're curious, proactive, and not afraid to send a cold email or pick up the phone when something needs attention
• You're organized, responsive, and thrive in a fast-moving, cross-functional environment
• You care deeply about helping customers succeed, not just in using the product, but in achieving real business outcomes
• Resourceful, solution-oriented, and resilient. Comfortable experimenting with new strategies and learning from outcomes in a fast-paced environment.
• Data-driven and confident using usage data to spot adoption gaps, surface growth opportunities, and guide strategy
• 3+ years in a technical, customer-facing role (Solutions Engineer, Customer Success, Technical Account Management, or Developer Advocate)

Benefits

• Full medical coverage
• Flexible PTO
• Wellness reimbursement
• Monthly lunch stipend
• Wellness programs
• Frequent team-building events
• Donation-matching program