technical product manager - Digital Menu Boards (Hybrid, Seattle, WA)

About the position

As a Technical Product Manager, you will help shape and execute the product strategy for our Digital Menu Boards (DMB) and Drive-Thru (DT) Solutions. You'll work closely with cross-functional teams-including engineering, design, operations, and external partners-to deliver seamless, data-driven customer and internal user experiences. This role requires a balance of technical acumen, user empathy, and strategic alignment with enterprise-wide priorities.

Responsibilities

• Contribute to the product vision and roadmap for DMB and DT platforms.
• Prioritize initiatives and define product direction in alignment with enterprise-level strategies and business goals.
• Ensure product planning reflects both customer-facing innovation and operational efficiency.
• Partner closely with UX/UI designers to create intuitive, accessible, and efficient tools and interfaces.
• Advocate for user-centered design by incorporating feedback into product enhancements and usability improvements.
• Work with engineering, design, and operations teams to define and deliver product features.
• Collaborate with internal stakeholders on testing, commercialization, and scalability activities.
• Translate business requirements into detailed user stories and technical specifications.
• Manage product backlogs, prioritize features, and support agile development cycles.
• Use data and feedback to improve both the customer-facing drive-thru experience and internal user workflows.
• Support dynamic content delivery, personalization, and real-time menu updates.
• Coordinate with external vendors and partners to ensure successful integration and delivery.
• Help influence partner roadmaps based on Coffeehouse Tech's evolving needs.

Requirements

• 3-5 years of experience as a product manager in a technology-driven environment.
• Experience working on internal-facing tools or enterprise platforms.
• Strong technical background or experience working closely with engineering teams.
• Proven collaboration with design teams to deliver user-centered solutions.
• Familiarity with agile development practices and tools (e.g., Jira, Confluence).
• Excellent communication and problem-solving skills.
• Ability to manage competing priorities in a fast-paced environment.

Benefits

• Access to medical, dental, vision, basic and supplemental life insurance.
• Short-term and long-term disability.
• Paid parental leave.
• Family expansion reimbursement.
• Paid vacation from date of hire.
• Sick time (accrued at 1 hour for every 25 hours worked).
• Eight paid holidays and two personal days per year.
• Participation in a 401(k) retirement plan with employer match.
• Discounted company stock program (S.I.P.).
• Starbucks equity program (Bean Stock).
• Incentivized emergency savings and financial well-being tools.
• 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program.
• Student loan management resources and access to other educational opportunities.
• Backup care and DACA reimbursement.