Starbucksposted 14 days ago
Full-time • Mid Level
Hybrid • Seattle, WA
Food Services and Drinking Places

About the position

As a Technical Product Manager, you will help shape and execute the product strategy for our Digital Menu Boards (DMB) and Drive-Thru (DT) Solutions. You'll work closely with cross-functional teams-including engineering, design, operations, and external partners-to deliver seamless, data-driven customer and internal user experiences. This role requires a balance of technical acumen, user empathy, and strategic alignment with enterprise-wide priorities.

Responsibilities

  • Contribute to the product vision and roadmap for DMB and DT platforms.
  • Prioritize initiatives and define product direction in alignment with enterprise-level strategies and business goals.
  • Ensure product planning reflects both customer-facing innovation and operational efficiency.
  • Partner closely with UX/UI designers to create intuitive, accessible, and efficient tools and interfaces.
  • Advocate for user-centered design by incorporating feedback into product enhancements and usability improvements.
  • Work with engineering, design, and operations teams to define and deliver product features.
  • Collaborate with internal stakeholders on testing, commercialization, and scalability activities.
  • Translate business requirements into detailed user stories and technical specifications.
  • Manage product backlogs, prioritize features, and support agile development cycles.
  • Use data and feedback to improve both the customer-facing drive-thru experience and internal user workflows.
  • Support dynamic content delivery, personalization, and real-time menu updates.
  • Coordinate with external vendors and partners to ensure successful integration and delivery.
  • Help influence partner roadmaps based on Coffeehouse Tech's evolving needs.

Requirements

  • 3-5 years of experience as a product manager in a technology-driven environment.
  • Experience working on internal-facing tools or enterprise platforms.
  • Strong technical background or experience working closely with engineering teams.
  • Proven collaboration with design teams to deliver user-centered solutions.
  • Familiarity with agile development practices and tools (e.g., Jira, Confluence).
  • Excellent communication and problem-solving skills.
  • Ability to manage competing priorities in a fast-paced environment.

Benefits

  • Access to medical, dental, vision, basic and supplemental life insurance.
  • Short-term and long-term disability.
  • Paid parental leave.
  • Family expansion reimbursement.
  • Paid vacation from date of hire.
  • Sick time (accrued at 1 hour for every 25 hours worked).
  • Eight paid holidays and two personal days per year.
  • Participation in a 401(k) retirement plan with employer match.
  • Discounted company stock program (S.I.P.).
  • Starbucks equity program (Bean Stock).
  • Incentivized emergency savings and financial well-being tools.
  • 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program.
  • Student loan management resources and access to other educational opportunities.
  • Backup care and DACA reimbursement.
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