About the position
We are looking for a Technical Product Manager to join our growing Platform Team to drive the evolution of our foundational infrastructure. You'll oversee essential systems that our product teams depend on, ensuring they are reliable, performant, and adaptable as the company scales. Success in this role requires a deep understanding of internal and external customer needs, the ability to anticipate technical requirements, and strategic prioritization of investments that enhance speed, quality, and consistency across our technology ecosystem.
Responsibilities
- Own Core Platform Systems: Act as the 'single-threaded owner' for critical platform infrastructure, taking responsibility for system health, efficiency, and adoption. Monitor performance, implement incident management processes, and ensure compliance with SLAs and KPIs in collaboration with the Cloud Operations team.
- Drive Technical Strategy: Develop deep technical fluency in Alarm.com's architecture to make informed decisions about platform improvements. Confidently discuss architecture, APIs, infrastructure, and developer tools with engineering teams while balancing short-term needs with long-term strategic initiatives.
- Manage Product Lifecycle: Maintain and prioritize the product backlog using a combination of technical requirements, business objectives, and stakeholder input. Translate complex technical concepts into clear business value for non-technical stakeholders.
- Lead Through Data: Analyze metrics and extract actionable insights to assess system performance, identify improvement opportunities, and guide platform strategy. Establish and track key performance indicators that demonstrate platform value and impact.
- Foster Cross-Functional Collaboration: Work effectively with engineering, QEs, Product Managers, and Operations teams to align priorities and ensure cohesive platform development. Facilitate technical discussions and build consensus around platform decisions.
- Manage Technical Dependencies: Coordinate cross-team initiatives that impact multiple systems, ensuring proper sequencing of work and clear communication about dependencies and integration points.
- Enhance Developer Experience: Create comprehensive documentation, training materials, and self-service tools that drive platform adoption and efficiency. Measure success through internal adoption metrics and developer productivity benchmarks.
- Other duties as assigned
Requirements
- Bachelor's degree in Computer Science, Computer Engineering, a related field, or equivalent work experience with a strong technical background in software development or engineering
- 3+ years of experience with product lifecycle management and ability to work with cross-functional teams to drive product development from conception to launch
- Expertise in choosing the best course of action in changing environments, ability to break down barriers to increase relationships and efficiency, and skill in building scalable and performance-driven control platforms
- A solid grasp of software development processes, ability to make decisions based on data, and understanding of the technical implications of those decisions
- Experience with Agile methodologies and familiarity with tools for project management and product roadmapping
- Strong analytical skills, with experience in data-driven decision making and proficiency in using tools for data analysis to inform product strategy, plus excellent communication skills for translating complex technical concepts to non-technical stakeholders
Nice-to-haves
- Experience with C# and .NET
- Experience with SQL Databases
- Experience with the Atlassian Suite
- Familiarity with containerization technologies such as Docker and Kubernetes
- Experience with telemetry and monitoring tooling (Wavefront, Grafana, Data Dog, etc)
- Experience with capacity planning
- FinOps experience
- Familiarity with Azure and managing a hybrid cloud / on-prem environment
- Experience working closely with operations/IT teams
Benefits
- Competitive pay and benefits inclusive of subsidized medical plan options
- An HSA with generous company contribution
- A 401(k) with employer match
- Paid holidays, wellness time, and vacation increasing with tenure
- Paid maternity and bonding leave
- Company-paid disability and life insurance
- FSAs, well-being resources and activities
- Casual dress work environment
