About the position
The Teller is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness, processing all transactions accurately and efficiently, contributing to the prescribed customer experience levels, maintaining disciplined operational objectives; all while striving for excellence in the execution of the mentioned areas. This position's work schedule involves occasional evenings/Saturdays, temporarily working at other assigned banking center locations based on staffing needs.
Responsibilities
- Introduce and refer customers to the platform through routine interactions
- Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc.
- Perform routine customer requests and complete Comerica's Teller Training Program
- Follow company policies and procedures, regulations and security procedures, and complete necessary documents
- Use the provided electronics to document all transactions during their shift
- Reconcile all transactions during and at the end of their shift
- Maintain customer confidence and protect bank operations by keeping information confidential
- Resolve basic customer complaints
- Impact the customer experience following defined customer experience guidelines and other customer experience behaviors and feedback as needed
- Complete assigned daily planning activities
- Act as a digital ambassador to transition customers to digital solutions
- Provide for customer engagement by introducing customers to Comerica's products/services, digital solutions and addressing customer questions
- Ensure compliance with applicable federal, state and local laws and Regulations, and Comerica's policies and procedures
- Ensure compliance and completion of necessary compliance related training
- Adhere to all Banking Center Risk Assessment and Compliance Standards
- Control and mitigate losses by following policies and procedures
- Consistently impact the efforts that improve Banking Center Collaboration
- Identify opportunities to add value to customers by introducing them to partners
Requirements
- 6 months of Retail or financial sales experience OR 2 years of U.S. Military service OR 1 year of college
- 1 year of experience in customer service
- 1 year of experience with personal computer, systems data entry or internet search
Nice-to-haves
- Cash handling experience in a retail or financial services environment
- Proficient with utilizing and navigating a computer system
Benefits
- Career Growth -- promotional opportunities
- Incentive program based on performance
- Paid Time Off (PTO)
- Paid Holidays for Full Time/Part Time
- Employees Health, Dental, Vision
- 401k match and Life Insurance
- Employee Assistance Program
- Tuition Assistance Program (Full Time)
- Financial Coaching and Benefit Guidance
- Floating Cultural Holiday
- Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
- Retirement Plan
- Employee Stock Purchase Plan
