About the position
Experience Designers at U.S. Bank are customer obsessed in developing human-centered experiences that provide personalized, clear, helpful, and inclusive digital + human solutions for our customers. Experience designers consider the why, what, and how of product use to help identify where user needs intersect with business goals across the entire user journey. As an Experience Designer, you will leverage human-centered design methods (design-thinking, service design, research/insights etc.) to plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps and demonstrate a solution's potential for success. You will perform competitive analysis of direct/indirect competitors and monitor the marketplace for new trends to inform the research and design process. You will translate business, contractual, technical, and user needs into end-to-end customer, employee, and 3rd-party experiences that are accessible, inclusive, and compliant. You will design omni-channel experiences that help customers meet their goals, are empathetic and easy to use, improve customer satisfaction, and drive deeper product adoption. You will deliver experiences that have been validated through experimentation, testing and optimization. You will conduct design within an agile environment and champion the integration of design across the entire release cycle (discover, deliver, and assess). You will conform with reusability standards by leveraging and/or expanding the Design System and established platform capabilities. You will manage across Enterprise users to define and deliver product performance goals (e.g., outcomes, customer experience, etc.). You will collaborate with design peers and key stakeholders (Marketing, Brand, CX, etc.) to ensure artifacts and deliverables accurately represent and align to the U.S. Bank brand, and create interconnectivity across customer, client, and employee touchpoints for all business segments.
Responsibilities
- Leverage human-centered design methods to plan, create, and present persuasive, engaging, and strategic ideas.
- Perform competitive analysis of direct/indirect competitors and monitor the marketplace for new trends.
- Translate business, contractual, technical, and user needs into end-to-end experiences.
- Design omni-channel experiences that help customers meet their goals.
- Deliver experiences validated through experimentation, testing, and optimization.
- Conduct design within an agile environment and integrate design across the release cycle.
- Conform with reusability standards by leveraging and/or expanding the Design System.
- Manage across Enterprise users to define and deliver product performance goals.
- Collaborate with design peers and key stakeholders to ensure alignment with the brand.
Requirements
- User experience design experience.
Nice-to-haves
- Expertise on the critical interdependencies among product model system elements.
- Demonstrates deep understanding of target customer through internal/external research.
- Strong collaboration with product managers, software engineers, and agilists.
- Facilitation of cross-functional human-centered design sessions.
- Preferred skills: design-thinking, user-centered design, product strategy, vision and planning, product development, channel alignment and management, customer experience research, insight and execution, performance measurement and optimization, marketing and analytics.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year.
