About the position
GAP is the longest established gastroenterology practice in the Piedmont Triad area. This independent, physician-owned GI practice is looking for Triage Nurses for our GI Clinics. GAP evaluates new patients, performs consultations and conducts follow-up visits for chronic gastrointestinal conditions. Our offices draw and assess labs, administer injections and monitor medication therapies. We offer on-site infusion services and our clinical staff assist with a variety of in-office procedures. When appropriate, GAP schedules appointments for outpatient screening, diagnostic and/or treatment procedures. Our endoscopy centers are physician-owned outpatient ambulatory surgical centers which specialize in colon cancer screening and prevention as well as a number of other procedures including endoscopy.
Responsibilities
- Provide triage telephone service to ensure prompt identification of patients with high-risk conditions.
- Sort, prioritize, and assess patients to evaluate their symptoms.
- Document the patient’s chief complaints in the electronic medical record.
- Relay patient advice and order specific tests based on standard orders.
- Schedule appointments based on urgency level.
- Perform short evaluations of the patient situation to estimate severity of illness and/or injury.
- Determine urgency of seeing the patient based on brief assessment and familiarity with a patient’s condition and medical history.
- Set up appointments for patients who do not need to go to ER but need to see a physician.
- Handle routine information requests from patients.
Requirements
- NC licensed RN or LPN.
- Minimum three years of experience as RN or LPN.
- One to two years of telephone triage experience in a medical practice setting preferred.
- Strong computer skills and experience with electronic health record required.
- Knowledge of telephone-based clinical assessment techniques.
- Knowledge of medical practice telephone triage protocols.
- Skill in using electronic medical records to check patient history.
- Skill in using computerized medical information database during evaluation.
- Skill in making triage decisions and responding quickly and calmly in emergency situations.
- Ability to communicate clearly and calmly with patients.
- Ability to elicit information needed to make brief evaluations.
- Ability to work closely with physicians and other clinicians as needed.
Nice-to-haves
- Epic experience preferred.
- Bilingual skills a plus.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Long-term and short-term insurance coverage
- 401k/profit sharing plan
- Voluntary life and medical bridge plans
- Paid time off
- Paid holidays
- Friendly environment with work/life balance
