About the position
As a UI/UX Designer, you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve complex user experience challenges. You will plan and execute UX initiatives from discovery through interface design; research, prototyping, iteration, visual design, user, usability, and accessibility testing. You will serve as the voice of the customer and make sure their needs are considered and met within a proposed solution.
Responsibilities
- Participate in all aspects of the discovery process to understand client mission and goals, stakeholders, users and their ecosystems, current state journeys, user segments, program and project objectives.
- Conduct workshops and interviews to help frame pain points and opportunities, define insights, validate hypothesis, and create a compelling experience vision.
- Understand the relevance of and how artifacts like journey maps, service blueprints, personas, ecosystem and experience maps fit into crafting the user experience.
- Conduct user research and testing and effectively translate user needs into an implementable digital experience.
- Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment.
- Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment.
- Design intuitive, elegant, and accessible interfaces supported through a test and learn process.
- Ensure all deliverables across a variety of projects are produced at the highest quality.
Requirements
- Ability to obtain a U.S. government Public Trust Security Clearance.
- 4+ years of professional UX and UI experience designing viable solutions for multi-platform digital products.
- Current portfolio demonstrating ideology, methods, tools, skills, and craft.
- Demonstrated experience conducting primary and secondary user-research including user-interviews, discovery and co-creation workshops, heuristic evaluation, and card sorting.
- Demonstrated experience in UI design including wireframing, low and high-fidelity prototyping, moderated and unmoderated user testing, and accessibility testing.
- Knowledge and experience with 508 compliance requirements.
- Experience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints including writing user stories and story pointing.
- Proficiency in tools like Adobe Creative Suite, Sketch, Figma, Zeplin and other prototyping tools.
- Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome.
- Experience collaborating within a multi-disciplinary delivery team including service designers, technologists, data scientists, engineers, solution architects, and change managers.
- A natural curiosity for solving problems coupled with strong analytical skills.
- A collaborative nature with excellent written communication and presentation skills.
- Experience working in a project-based environment.
- Bachelor's Degree or equivalent experience in HCD, HCI, and/or UX design.
Nice-to-haves
- Previous work experience in or with the federal government.
- Previous work experience as a consultant.
- Experience working on a cross-functional Salesforce implementation team.
Benefits
- Competitive salary range of $75,000 to $140,000.
- Employee ownership.
- Investment in employee growth and development.
