About the position
The Universal Banker I serves a multi-purpose role and fulfills the responsibilities of a Teller and Account Specialist. This position is responsible for delivering quality customer experiences to current and potential customers. Employees in this position must demonstrate a general knowledge of all bank products and services. The Universal Banker must possess a positive attitude, good communication skills and a strong work ethic.
Responsibilities
- Emulate SSB&T Core Values
- Accept and process deposits and loan payments
- Cash checks, savings withdrawals, and Savings Bonds
- Process change orders for Commercial Customers
- Record/Process night drop and mail deposits
- Process cashiers checks and gift cards
- Process online transfers
- Balance cash drawer, vault, and ATM
- Process coins through coin counter
- Customer entry to Safe Deposit Box
- Process & balance teller capture
- Verify new account input on core system
- Provide customer support for stop payments, outgoing collections, address changes, etc.
- Accept/order foreign currency
- Review weekly non-customer list for OFAC
- Open and prepare documents for all new and revised accounts
- Maintain a thorough knowledge of all products and services offered
- Process check orders
- Reconcile and prepare reports
- Safe-deposit duties
- Prepare account letters
- Assist customers with questions and issues
- Provide Notary Services
- Prepare paperwork on the fraudulent activity as necessary
- Conduct PIN changes, increase limits, and issue debit cards
- Close accounts as necessary
- Accept and process stop payments
- Dormant account releases
- Document scanning
- Accept and process wire transfers
- Assist customers with Electronic Banking issues
Requirements
- High School Diploma or General Education Diploma
- Ability to handle large amounts of currency with speed and accuracy
- Good organizational, interpersonal and communication skills
- Excellent customer service skills
- Working knowledge of Microsoft Word and Excel
- Excellent typing skills
- Ability to obtain a Notary Public Commission
- Must be able to multi-task
- Understanding of various types of deposit accounts and related regulations
- Banking experience preferred but not required
