About the position
Komatsu is embarking on an enterprise-wide initiative to transform our digital experience. This role will be responsible for re-designing the online experience of Komatsu global websites and will also provide design support for eCommerce expansion, technology subscriptions and online training. You will work collaboratively with product owners, web developers, product managers, and IT to find creative solutions to customer problems and design user interfaces to improve the online customer experience. Establishing cohesive branding and design and while maintaining our design system in Figma is paramount to a seamless experience. Developing a foundational knowledge of regional business objectives will be key to improving the customer experience across apps and increasing online sales.
Responsibilities
- Partner with product owners, product managers, marketing and IT teams to develop and progress the organization’s digital strategy and roadmap
- Support the execution of omni-channel marketing campaigns with e-mail design
- Conduct internal and external interviews to identify and validate functionality enhancements
- Identify opportunities to streamline existing processes and digital products by driving the adoption of UX standards and best practices
- Analyze user needs and create UI designs while taking into account product requirements and technical feasibility
- Create wireframes, UI mockups, user flows, and prototypes that translate customer needs into engaging user experiences
- Create graphical assets to support UI visual designs
- Organize and conduct usability studies to validate designs and uncover existing issues
- Advocate for the customer experience; be their voice within the company
- Facilitate and participate in QA and user acceptance testing
Requirements
- Bachelor's Degree in Graphic Design, Web Design, User Interface Design or a related field
- Minimum of 3 years designing mobile friendly, responsive B2B and B2C eCommerce websites and working with Agile Ceremonies
- Modern web development practices including implementing UX best practices, responsive design and mobile first layouts
- Demonstrated graphic design skills to turn wireframes into high-fidelity visual designs
- Experience with usability testing practices and methodologies
- Experience with web front-end development, HTML/CSS
Nice-to-haves
- Experience implementing on-site personalization based on a user’s profile settings
- Experience working with Figma, Miro, and Adobe CC
- Strong organizational and presentation skills; ability to handle multiple tasks, meet deadlines and manage priorities, present, and share strategies, working across organizational teams to deliver results
Benefits
- Base pay range: Min. $88,100 - Mid. $110,100
