About the position
The Vice President – Far East Marketing will be responsible for player development - continuous acquisition of new players to grow property player base and increase casino revenues along with assuring retention and repeat business through all communication channels to include telemarketing and travel, specific to Far East international business. The Vice President – Far East Marketing will constantly strive to exceed guest expectations through gracious and personalized service. The ideal candidate for this position will possess inherent customer service skills, a passion for guest care, and a commitment to proactive service and recovery as necessary.
Responsibilities
- Develop one-on-one relationships with high-ends casino guests and provide exceptional service to cultivate and build/maintain player relationships.
- Actively work player database and network to drive business for the Far East segment.
- Work as a part of a team to grow the revenue and income managed by the Casino Marketing teams.
- Host guests on the Casino/Hotel floor.
- Provide immediate response to guest requests to include email, phone, and text message.
- Ensure that all guests are assisted in an efficient and courteous manner.
- Resolve complaints and issues effectively while escalating concerns as appropriate.
- Be knowledgeable of, and be able to explain, games offered by the casino, current marketing events, promotions and programs along with benefits and privileges of using a Wynn Rewards card.
- Strategically plan in-market events and trips to drive business in key Far East markets.
- Arrange reservations, transportation, and accommodations for guests and input into all appropriate computer systems.
- Use sound judgment and make decisions in accordance with established comp and expense guidelines.
- Confirm all room bookings, restaurant reservations, credit lines, and any preparation required for guest arrivals.
- Handle confidential files, materials, correspondence, and related documents.
- Support player development and casino events.
- Review and process expense reports.
- Perform other related duties as required.
Requirements
- Outstanding customer service and communication skills.
- Ability to think independently in making real-time decisions to maximize guest service experience.
- Highly organized, self-motivated and detail oriented.
- Possess sharply honed interpersonal skills, inspire confidence and exude authenticity with regard to both guest and team interactions.
- Effective time management skills and ability to perform multiple tasks simultaneously.
- Intermediate to advanced proficiency in Microsoft 365 Suite, specifically Teams, Outlook, Word, and Excel.
- Must always present a well-groomed, professional appearance.
- High school diploma.
- Three (3) years of previous experience in casino, hospitality, telemarketing or other customer service environment.
- Fluency in Chinese (Mandarin and/or Cantonese is preferred) and English required.
Nice-to-haves
- Additional education or related sales and marketing training preferred.
Benefits
- Equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
