About the position
Hard Rock Tulsa is seeking a VIP Marketing Specialist to join our Loyalty department. As the right hand to a Casino Host, this role will turn strangers into regulars, building genuine relationships and becoming the casino's friendly face. You'll be the virtual host, answering questions, offering recommendations, and making sure every guest feels like a pro. If you're passionate about delivering excellent customer service, engaging with guests, and contributing to exciting promotions and events, we'd love to hear from you! Bring your skills and enthusiasm to our team and help make every guest's experience unforgettable.
Responsibilities
- Build and nurture relationships with new and targeted casino guests, maintaining regular contact, and ensuring guests feel valued and their gaming experiences are always top-notch.
- Make personal outreach calls about special offers and exclusive experiences, ensuring they never miss a beat of the casino's exhilarating rhythm.
- Master the casino's ever-evolving promotions and special events, ensuring you're the ultimate insider tip for your guests.
- Make outbound calls to preferred guests, keeping them updated on upcoming promotions, events, and shows.
- Assist with any task needed, from answering guest questions to troubleshooting minor hiccups, making you the ultimate support player.
- Be prepared to tackle any task thrown your way, adding flexibility and adaptability to your casino skillset.
Requirements
- Minimum of a high school diploma (or equivalent) and at least 6 months of player development and/or marketing experience.
- Excellent written and oral communication skills.
- Computer skills including working knowledge of all Microsoft Office products.
- Ability to set priorities, work independently, and proceed with objectives with limited supervision in a fast-paced environment.
- Knowledge of principles and processes for providing customer services, which includes customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction.
- Ability to obtain and maintain licensing by the appropriate gaming authority.
- Must have and maintain a valid driver's license to assist with various activities, as needed.
