VP of Relationship Marketing

About the position

Why We Need Your Talents: Maintain a clean, safe, fast, friendly, and fun environment for all guests, team members and company assets. The focus shall always be on ensuring a safe and comfortable environment, while maintaining a positive can-do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino.

Responsibilities

• Develops and manages the budget for Relationship Marketing.
• Develops programs, processes and events to attract and retain VIP players to choose Maryland Live Casino as their primary venue for gaming and entertainment.
• Develops and manages programs and processes with a return on investment and player attraction and retention that exceeds the competition in the Mid-Atlantic region.
• Develop and manage open communications and excellent working relationships with peer groups from all operational areas. Know and be known by peer group.
• Responsible for the booking of special entertainment events, shows, promotions, and parties for VIP players to assure a favorable entertainment and gaming experience.
• Develop and manage department's financial data.
• Review activities and promotional status with the Senior Vice President of Marketing.
• Develops and manages programs and processes for customer service and recognition of VIP players with emphasis on new and repeat VIP players.
• Monitor and adjust performance to local competition.
• Other duties as assigned.

Requirements

• Seven (7) to ten (10) years' experience in gaming, relationship marketing, casino operations and marketing.
• A four (4)-year degree in a related field or equivalent work experience.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Nice-to-haves

• Ability to analyze and interpret departmental needs and results.
• Ability to solve complex problems.
• Ability to perform assigned duties under frequent time pressures in an interruptive environment.
• Knowledge and experience with player tracking systems.
• Broad variety of tasks and deadlines requires an irregular work schedule.
• Knowledgeable of credit process and procedures.

Benefits

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
• Free Basic Life Insurance.
• Free Short Term & Long-Term Disability.
• Generous retirement savings options.
• Paid Time Off.
• Tuition Reimbursement.
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only).
• Training and pathways for career growth.
• Robust Rewards & Recognition Programs.
• Annual Merit Based Pay Increases.
• Discretionary Performance Bonuses.
• Discretionary Service Bonuses.
• Free parking.
• Free food and discounted meals.
• Live! Hotel, Food & Beverage, and Entertainment Discounts.