Workforce Connection Center Specialist

About the position

The Workforce Connection Center Specialist is responsible for customer service to Center job seekers and employers. Conducts initial intake/orientation with job seekers, and assists with career portal navigation, registration, on-line employment applications and the development of job leads. Provides one-on-one and group instruction, evaluation, job search assistance, courtesy phone calls, employer onsite recruitment support and actively participates in community outreach activities and provides coverage across centers.

Responsibilities

• Implements strategies to achieve the goals for the organization.
• Sustains policies, procedures and programs.
• Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments.
• Serves as a team member or subject matter expert on formal or department projects.
• Engages in change affecting her/him, communicating appropriately with supervisor.
• Follows through on learning, skill building, and practice necessary to adapt to change.
• Uses skills to solve problems of routine complexity; able to identify root cause, interpret data, and resolve issues.
• Works in compliance with established procedures.
• Serves as an ambassador for Goodwill in the wider community.
• Participates in volunteer opportunities as schedules and interest permit.
• Communicates to customers, volunteers, coworkers, and supervisors in a professional manner.
• Greets clients and actively seeks where assistance may be needed.
• Recruits clients to the Center and assists in community outreach and resource sharing.
• Facilitates group and one-on-one instruction using Goodwill's agency-wide curriculum.
• Instructs clients in steps and procedures to access computer terminals and use various software applications.
• Instructs clients on signing up/signing in to the Bullhorn System.
• Reviews individual progress with clients and schedules one-on-one coaching as needed.
• Conducts mock-interviews in preparation for hiring events as needed.
• Assists in recruiting and maintaining successful relationships with local employers.
• Protects confidentiality of all clients in program.
• Maintains a safe and orderly work environment.
• Completes other duties/responsibilities as assigned.

Requirements

• Two years of college education or experience equivalency, and a minimum of 1 year experience.
• Valid driver's license and proof of insurance required.
• Must have reliable transportation.
• Experience preferred in a related field such as human resources, business management, training or counseling.

Benefits

• Medical
• Dental
• Vision
• Short and long-term disability
• Life insurance
• Retirement plan
• Paid time off (PTO)