24/7 Customer Service Representative (ONSITE)

Raytheon Technologies•Fulton, MD

24d•Onsite

About The Position

Solipsys, Managed by Collins Aerospace Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. Solipsys is a wholly owned subsidiary of Collins Aerospace/RTX and is an industry leader in the development of command and control software systems and operates in a dynamic, complex, fast-paced business environment with both commercial and Government customers, including a mix of domestic and international pursuits and programs. We are currently looking for a talented Staff Customer Support Center (CSC) Helpdesk Technician with a strong aptitude to work a broad set of customer requests including some technical issues from the customer community who are using Raytheon Solipsys deployed software. Customers are primarily military and defense oriented and are both US domestic and international. The position requires onsite attendance at our Fulton, MD location. The Staff CSC Helpdesk Technician serves as external face for the Raytheon Solipsys business to the customer community and acts as the advocate for all customer needs. You need to be reliable, dependable and have great customer service skills.

Requirements

Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience in the Technical Helpdesk or Information Technology field.
The ability to obtain and maintain a U.S. government issued security clearance is required.
U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

Nice To Haves

Experience integrating and maintaining software, computer hardware or network infrastructure.
Working knowledge of Linux and Microsoft Windows operating systems.
General knowledge of C++ and Java software development.
Previous experience supporting Command and Control software systems.
Excellent verbal and written communication skills.

Responsibilities

Receive customer input, via both phone and email. Requests include Raytheon Solipsys software license purchase quotes and sales, technical questions about software, and access to download site for delivery of software and documentation.
Provide confirmation response to customer, assess request, take action to answer request or elevate to engineering team for deeper technical response, and aggressively track requests through completion
Work 40 hours per week supporting 24/7 coverage in office. Must be available to support any of 3 shifts a day and provide coverage on weekends and Holidays, as needed.

Benefits

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
And more!