2nd Shift Customer Service Representative

John Deere • Johnston, IA

3d • Remote

About The Position

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.
John Deere is an equal opportunity employer, including disabled & veterans.
Primary Location: United States (US) - Iowa - Johnston
Function: Customer Experience (CA)
Title: 2nd Shift Customer Service Representative - 119212
Onsite/Remote:Remote Position
This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.
Your Responsibilities
As a Customer Support Representative for JD Intelligent Solutions Group located in Johnston, Iowa, you will:
Provide Tier 1 phone and email support for John Deere's digital tools in a contact center environment
Work solely on 2nd shift Sunday through Thursday to support business hours in Australia and New Zealand
Develop and manage online support tools and solutions
Participate in closed loop problem resolution process to identify, escalate, and resolve issues
Collaborate with other functional groups, including Product Support and Software Engineering, to effectively address customer inquiries
VISA Sponsorship is NOT available for this position

Requirements

• Experience or knowledge related to the agricultural industry
• 1 or more years experience in a customer support or product support role
• Experience in roles that required demonstration of excellent communication skills (written and verbal)
• Experience working in a team environment and thriving on solving problems
• Ability to work flexible hours, including evenings and weekends, to support business needs across multiple time zones
• Ability to travel to Johnston, IA for onsite trainings based on business needs

Nice To Haves

• Experience with John Deere Operations Center
• Issue resolution experience with John Deere programs and systems
• High comfort level and experience with consumer software applications

Responsibilities

• Provide Tier 1 phone and email support for John Deere's digital tools in a contact center environment
• Work solely on 2nd shift Sunday through Thursday to support business hours in Australia and New Zealand
• Develop and manage online support tools and solutions
• Participate in closed loop problem resolution process to identify, escalate, and resolve issues
• Collaborate with other functional groups, including Product Support and Software Engineering, to effectively address customer inquiries

Benefits

• Flexible work arrangements
• Highly competitive base pay
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use
• Vacation and Holiday Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level