401k Support Associate

INTRUST Bank Careers•Wichita, KS

3d•Onsite

About The Position

At INTRUST Bank, 10 character qualities are at the foundation of all we do. They include respect, positivity, compassion, humility, and initiative. They guide our interactions with customers and each other, are why we give back to communities, and inform how we shape our goals as a company. These character qualities are our tradition, and we bring them to life each day. Your career is important to you, which makes it important to us. At INTRUST you’ll find a welcoming, encouraging atmosphere where your talents can thrive. You will be supported in your career, you can lead no matter what your title, and you can see a path for future growth. If you’d like to find a place of work where you’re appreciated, can find balance, and have a sense of belonging, then we encourage you to apply for this role. A modern benefits approach: To support our employees and their families, INTRUST offers a comprehensive, market-competitive benefits package that prioritizes your total well-being. Competitive pay Generous time off Employees receive three weeks of paid vacation plus 11 paid holidays each year. Paid time off to volunteer in the community. Paid employee and family sick leave. Paid parental leave. 401(k) plan with 6% employer match and 100% immediately vested. 3% non-elective company contribution; non-elective contribution vested after 3 years of service. Career growth and development resources Tuition reimbursement for full-time and part-time employees enrolled in any degree program. Banking benefits Medical, dental, and vision insurance Benefits eligibility is dependent upon hire date and employment status. Ask for our benefits guide for full details. Job Summary: Responsible for assimilating and recording participant requests and answering questions. Performs back up support for NestEggU Recordkeeping. Provides this support in a prompt, courteous, accurate and timely manner to ensure participant satisfaction and manage risk. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s Character Qualities. Essential Functions: All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation. Respond to all telephone and electronic participant inquiries and execute accurately in a fast-paced environment. Required to make independent decisions in resolving participant issues; may occasionally escalate problems and complaints and execute appropriate follow-up. Provide clear and concise documentation of inquiries and subsequent resolutions. Assist in initiatives to support the Plan Administration Group of INTRUST Retirement. Additional responsibilities include, but are not limited to, assistance with Recordkeeping Administration and supporting Recordkeeping staff.

Requirements

Associates Degree or equivalent vocational training, retirement plan administration, or 1-3 years banking and/or customer service experience.
Must be proficient in the use of Microsoft applications, i.e., Word, Excel, Outlook, etc.
Must have excellent oral and written communication skills in addition to organizational and analytical skills.
Must be detail oriented and have strong problem-solving skills.

Nice To Haves

Call center experience is preferred.

Responsibilities

Respond to all telephone and electronic participant inquiries and execute accurately in a fast-paced environment.
Required to make independent decisions in resolving participant issues; may occasionally escalate problems and complaints and execute appropriate follow-up.
Provide clear and concise documentation of inquiries and subsequent resolutions.
Assist in initiatives to support the Plan Administration Group of INTRUST Retirement.
Additional responsibilities include, but are not limited to, assistance with Recordkeeping Administration and supporting Recordkeeping staff.

Benefits

Competitive pay
Generous time off
Employees receive three weeks of paid vacation plus 11 paid holidays each year.
Paid time off to volunteer in the community.
Paid employee and family sick leave.
Paid parental leave.
401(k) plan with 6% employer match and 100% immediately vested.
3% non-elective company contribution; non-elective contribution vested after 3 years of service.
Career growth and development resources
Tuition reimbursement for full-time and part-time employees enrolled in any degree program.
Medical, dental, and vision insurance