9-1-1 Calltaker

Vervic

2d•Onsite

About The Position

Huntsville-Madison County 9-1-1 is seeking qualified people to join its team of dedicated 9-1-1 Calltakers. This exciting career field is ideal if you are composed under pressure, care deeply about others, and want meaningful work with real impact. As a 9-1-1 Calltaker, you'll be the first link between people in crisis and the emergency services they need. Every call matters - and so will you. Huntsville-Madison County 9-1-1 is highly regarded for teamwork, professionalism, and excellence. As a Calltaker, you'll work in a state-of-the-art facility, use cutting-edge technology, and receive extensive training designed to help you succeed. The agency offers competitive pay, growth potential, and exceptional benefits, including 100% employer-paid BCBS medical insurance for you and your family AND secondary insurance for medical expenses that BCBS doesn't cover. Plus, pay increases, paid time off, pension plan, and more! In your first 8-12 weeks, you'll have one focus: Training. You'll learn multiple systems, protocols, and processes, pass exams, and earn certifications. You won't do it alone. Your trainer/mentor will guide you in learning the many components of 9-1-1 calltaking, including proper techniques for communicating with callers during highly emotional and stressful emergencies. And, you'll earn pay increases for training milestones! The schedule for Calltakers is unique. You'll be assigned to day (6 a.m. - 6 p.m.) or night (6 p.m. to 6 a.m.) shift based on where there is an opening. Your training shift may differ from the shift you're assigned once you're a certified Calltaker. Regardless of shift, you'll work 3 days one week and 4 the next (with eight hours of overtime pay!) This is more than a job - it's a career where compassion, focus, and professionalism save lives every day. The selected candidate will be required to pass a physical and drug screenings, plus a criminal background check with polygraph exam.

Requirements

High school diploma or GED. A degree isn't required but will increase your starting pay.
Availability to work 12-hour shifts, days and nights, including some weekends and holidays
Solid keyboard and technology proficiency
Ability to read maps and give directions using compass points (North, South, East, West)
Dependability and obsessive punctuality (For you, "on time" is late.)
Strong listening, communication, problem-solving, and multi-tasking skills
Calm and decisive demeanor under pressure
Coachable attitude and desire for continuous learning
Successful completion of required screenings

Responsibilities

Answering 9-1-1 emergency calls and routing them to police, fire, and medical agencies
Gathering the right information and asking life-saving questions by following a computerized system that guides you step-by-step
Using location and mapping systems to aid in locating 9-1-1 callers