911 Supervisor - City

City of Oklahoma City • Oklahoma City, OK

8h • $36 - $55

About The Position

This position is located in the Operations Division of the Police Department with the City of Oklahoma City and is under the direction of an immediate supervisor.  The 911 Supervisor is responsible for the overall supervision of employees engaged in receiving emergency calls via the E-911 system, and dispatching emergency and non-emergency calls to field officers and other personnel via radio, telephone, data networks, etc. Knowledge of rules, regulations and procedures related to public safety communications and dispatch operations is required prior to assuming the duties and responsibilities of the position. Essential job functions include: supervising and providing technical support to Public Safety Communications Dispatchers through verbal explanation of departmental policies and procedures and through physical demonstration of proper equipment usage and monitoring techniques; assessing the effectiveness and efficiency of shift operations and making recommendations for improvements; organizing, assigning, and coordinating the work activities of communications personnel; monitoring operational requirements and ensuring that employees adhere to policies and procedures of the organization. The 911 Supervisor communicates with citizens, City employees, Police, Fire, EMSA, and outside agency representatives to exchange critical information, resolve potential or real problems, relay statistical information, and/or provide general information. Performance is reviewed for soundness of technical judgment and general effectiveness with respect to governing policies and procedures.

Requirements

• Knowledge of and skill in supervising Public Safety Communications operations.
• Knowledge of Federal, State, and local regulations related to public safety communications.
• Knowledge of management principles and practices.
• Skill in supervising and coordinating activities of assigned staff.
• Skill in and experience in handling emergency situations.
• Skill in providing technical assistance to public safety communications staff.
• Skill in operating personal computers and various software programs.
• Skill in recording information accurately.
• Skill in verbal and written communication.
• Ability and willingness to make work related decisions and assume responsibility for decisions made.
• Ability and willingness to work under stress in emergency situations.
• Ability to establish and maintain effective working relationships.
• Ability to train Public Safety Communications Dispatchers through verbal explanation and physical demonstration of job functions.
• Ability to analyze and modify/improve current work practices/procedures.
• Ability to travel.
• Willingness to assume responsibility for confidential information.

Nice To Haves

• Minimum of two (2) years of public safety communications experience.
• Minimum of one (1) year of public supervisory experience.
• Possession of a bachelor's degree or higher, or five (5) years of public safety experience may be substituted for the degree requirement.

Responsibilities

• supervising and providing technical support to Public Safety Communications Dispatchers through verbal explanation of departmental policies and procedures and through physical demonstration of proper equipment usage and monitoring techniques
• assessing the effectiveness and efficiency of shift operations and making recommendations for improvements
• organizing, assigning, and coordinating the work activities of communications personnel
• monitoring operational requirements and ensuring that employees adhere to policies and procedures of the organization
• communicates with citizens, City employees, Police, Fire, EMSA, and outside agency representatives to exchange critical information, resolve potential or real problems, relay statistical information, and/or provide general information

Benefits

• Competitive pay
• An average of $22,000 annually contributed toward your benefits and retirement
• A comprehensive package designed to support your health and wellness, financial security, work-life balance, and personal and professional growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level